Virtual Services Operations Manager
Farm Business Consultants
Lead virtual service operations at Harvest in Calgary or London, using team leadership and performance reporting in a hybrid environment. Shape consistent Member experiences across Canada.The Operations Manager, Virtual Services leads people, processes, and tools supporting Harvest’s virtual delivery model. You will oversee service channels, guide operational performance, and support the virtual services roadmap. The position partners with regional and functional leaders, Product Management, Tax, and Bookkeeping.Key Responsibilities:
Lead, coach, and develop the Virtual Services teamOversee phone, email, and secure portal service deliveryPlan staffing and workloads for peak tax-season demandReport KPIs, response times, turnaround, satisfaction, and retentionImprove workflows, tools, processes, and service adoptionRequirements:
Five-plus years in operations, client service, or service deliveryThree-plus years leading teamsExperience managing hybrid or multi-location teamsExperience with virtual service channelsProficiency with Microsoft 365, CRM, and collaboration toolsApply operational leadership, KPI management, and workflow improvement expertise to Harvest’s virtual services across Canada.
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Lead, coach, and develop the Virtual Services teamOversee phone, email, and secure portal service deliveryPlan staffing and workloads for peak tax-season demandReport KPIs, response times, turnaround, satisfaction, and retentionImprove workflows, tools, processes, and service adoptionRequirements:
Five-plus years in operations, client service, or service deliveryThree-plus years leading teamsExperience managing hybrid or multi-location teamsExperience with virtual service channelsProficiency with Microsoft 365, CRM, and collaboration toolsApply operational leadership, KPI management, and workflow improvement expertise to Harvest’s virtual services across Canada.
#J-18808-Ljbffr
Vacancy posted 2 hours ago
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