Global Client Services Manager

Global Business Travel Group

Lead global client servicing strategy for Amex GBT, using analytics and negotiations across United States, Europe, and East Coast time zones.The Manager, Global Client Group is a strategic leader focused on client management, program optimization, and premium revenue. This role applies data-driven analysis, consultative expertise, and strategic mentorship to a major Financial Services client. You will coordinate portfolio risk mitigation with Service Delivery Leaders while influencing client decision makers.Key Responsibilities:
Execute client servicing strategy for assigned global clientsDrive results through client negotiations and effective communicationInfluence key client decision makers through strategic mentorshipRecognize portfolio risks and coordinate mitigating actionsOptimize program performance and drive premium revenueRequirements:
Extensive global customer or client-facing experienceFour to five years in travel industry leadershipData-driven analytical approach to client travel programsStrong understanding of customer satisfaction and operating expenseNegotiation, project management, planning, and decision-making skillsBring global client management, analytics, negotiation, and program optimization expertise to Amex GBT’s strategic client portfolio.
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