Senior Network Operations Incident Specialist

Lead network incident response for Metrolinx across the GTHA, using operational assessment, triage, and communications skills in a contract assignment.As Senior Specialist, you will coordinate incident control activities across Metrolinx’s operating network. The work supports GO Transit, UP Express, PRESTO, and other transit operations through safe, reliable, customer-focused service continuity. You will assess risks, direct resources, document actions, and provide operational leadership during disruptions.Key Responsibilities:
Coordinate responses to incidents, emergencies, and service disruptionsAssess, prioritize, and triage safety, security, and operational incidentsMonitor disruptions, service impacts, risks, and network conditionsPrepare accurate incident reports, briefings, and operational summariesMaintain Control Logs, MySafety entries, and incident recordsRequirements:
Minimum five years in an operational control centerMinimum two years of leadership experienceHigh school diploma or equivalent education, training, and experienceEmergency telecommunications certification or related equivalent experienceStrong oral and written communication skillsApply your incident triage, operational leadership, and emergency communications expertise to Metrolinx network operations across the GTHA.
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