Specialist, Field Representative

OverviewTrimac isn't just a transportation company;
it's an industry disruptor with a remarkable 80-year legacy of safely delivering products that improve people’s lives across North America.
Our workplace culture is centered on being safe, respectful, innovative and inclusive. We are committed to maintaining a rewarding work environment that allows employees to experience new opportunities and build their chosen careers. Across the company, we encourage open communication, champion integrity, celebrate individuality and cultivate diverse talents and perspectives. If you’re ready for a challenge that will help drive forward an industry leading team, we invite you to begin your journey with us.
Pay DetailsThe base salary for this position will be commensurate with experience. The salary range for this role is
$70,000 to $90,000 annually .
Job DetailsTrimac Transportation is a North American company with 80 years of history with an ambition to embrace a changing and data-driven future. We are looking for candidates who want to join us on our journey!
The Specialist, Field Representative is responsible for supporting the Terminal Manager in the efficient, safe, and profitable delivery of service to our customers in an assigned designated region. The Specialist, Field Representative is accountable for overseeing the integration of new and supervision of existing drivers to ensure work performance aligns with Trimac safety and operational excellence and standards.
This role reports to the Terminal Manager and interacts with Drivers, Dispatchers, Service Centers, and internal departments including Management, Safety, People & Culture, and key contacts with local customers
Please note that a valid Class 1 License is a requirement to be considered for this position.
Who You Are
Able to build relationships with Customers and Drivers
Able to deal with problems and manage conflict
Deal with difficult situations and conversations
Excellent interpersonal and strong communication skills
Able to lead and manage people including coaching and teaching
Exceptional customer service skills
Ability to champion change
Technologically competent
Knowledgeable of HSSE policies and Government regulations (NSC, TDG, Dangerous Goods, etc.) are followed by Drivers
ResponsibilitiesThis position is responsible for:
Building and maintaining relationships with Customers and Drivers
Conducting regular site visits with Customers and Drivers
Identifying new business opportunities with existing Customers
Ensuring site-specific orientation, Safe Work Permits are current and compliant for existing Customers and communicated to Drivers
Setting up site-specific orientation with new Customers and Drivers
Creating and maintaining location maps and journey management packages
Attending ongoing Customer and operations meetings including safety
Conducting Field Level Risk Assessments and communicating results
Troubleshooting issues regarding service deviations and direct Customer concerns as they arise with both Drivers and Operations
As required, gather completed signed tickets (Bill of Ladings BOL) from customer sites
Reviewing, assessing, and approving performance, and requirements of new Drivers post orientation
Liaise with Area Manager in the hiring, performance, and termination process for Drivers
Managing general day-to-day office operations
Providing accurate information on resource and equipment needs
Assisting and supporting Company Dispatch
Ensuring all safe work practices are being monitored and implemented
Coordinating Drug & Alcohol processes including pre-hire and post-incident
Responding, conducting, and investigating incidents in collaboration with Area Manager and HSSE
Communicating mandatory attendance at Quarterly Safety meetings
Being accountable for the supply and distribution of appropriate PPE
Participating in safety lanes in coordination with HSSE
Following up with Drivers on all required and ongoing compliance documentation
Champion, train, assist and troubleshoot the utilization of Company-specific technology
On-Call per schedule
Being flexible and adaptable to complete site-specific duties and tasks as required
Qualifications
Must have a Class 1 license / Class A Commercial License
High School Diploma or equivalent is required
Approximately 3 years of relevant experience either in a similar role or gained through formal apprenticeships
BenefitsWe invest in our employee’s growth through training and development programs. We offer a comprehensive benefits package such as:
Medical, Dental, Vision, Life Insurance, and many more health and wellness benefits
Paid vacation, sick time, and company holidays
Paid time off for volunteer activities to help give back to our communities
Pension Plan
Tuition Reimbursement Program to achieve your educational goals
Continuous learning and career development
Safety Commitments
We make safety a part of every decision
We make safety personal
We have the courage to intervene
#J-18808-Ljbffr