Director, Learning & Development

Compensation: CAD 125,000 - CAD 170,000 - yearlyCompany Description
Indigo is a physical and digital place inspired by and filled with books, ideas, beautifullydesigned lifestyle products, and the creative people who help make it all happen. We believein real books, living life fully and generously, being kind to each other and to the environment,and that stories — big and little — connect us. Indigo is our customer's happy place — for joyfulmoments of discovery and to connect with people who share their passion for reading, theirbelief in ideas, and their commitment to making the world a better and more beautiful place.OUR GUIDING PRINCIPLESOur Mission is to inspire reading and enrich the lives of booklovers. As such, we believe inthe power of people and their stories. We aim to attract top talent, nurture the potential ofour employees, and create space for everyone to thrive. OurGuidingPrinciples are thefew key ideas that are meant to influence everything we do, every day.We Will Hire, Inspire, Promote and Retain the Best – A’s Hire A’sWe Will be Customer CentricWe Will Be Data Driven – System Thinking – EntrepreneurialWe are Committed to True and Shared Value CreationWe Will be Human-Centered and AI EnabledWe are Committed to Caring About Each Other, Our Communities, Our EnvironmentJob Description
The Director, Learning & Development is responsible for defining and implementing Indigo’s learning philosophy, strategy, and execution roadmap—creating a culture of continuous learning that equips employees with the knowledge, skills, and capabilities required to drive business performance and career growth.This role owns the enterprise learning ecosystem and is accountable for the design, delivery, governance, and continuous improvement of the learning and development programs across Home Office, Retail, and Distribution Centre teams.The Director will be a key driver of Indigo’s evolution to an organization where employees have access to meaningful development opportunities, leaders are equipped to grow talent, and learning is embedded into everyday work.KEY PERFORMANCE METRICSOn-time, on-budget delivery of Indigo ULearning participation and completion ratesQuality, adoption, and usage of Indigo U and learning platforms“Clients” satisfaction score of Talent TeamKEY RESPONSIBILITIESParticipates as a senior HR leader in shaping Indigo’s people and capability strategy, ensuring learning investments directly support business performance, growth, and customer outcomes.Leads and launches Indigo U ensuring learning platforms, content, and experiences are scalable, engaging, data-informed, and aligned to business priorities.Partners with senior leaders to identify capability gaps, translating them into prioritized learning strategies and programs.Develops and delivers a multi-year learning roadmap with clear annual priorities covering leadership development, functional development, onboarding, compliance, digital learning, and career growth.Builds and leads a high-performing Learning & Development team, setting clear standards for delivery, accountability, and impact.Establishes clear success measures and uses learning analytics to assess effectiveness, learner engagement, knowledge transfer, and business impact.Maintains strong external awareness of emerging trends in learning, leadership development, technology-enabled learning, and capability building, ensuring Indigo remains innovative and competitive.Partners with HR and business leaders to identify future-critical skills and capabilities.Contributes to annual planning, budgeting, and prioritization across the learning portfolio.Leads the design of customized learning experiences and curricula grounded in adult learning principles, with clear goals, practice, reinforcement, and on-the-job application.Leads change and adoption efforts related to learning initiatives and capability programs.Creates scalable development pathways for frontline employees, leaders, and corporate teams.Reports to: Chief People OfficerManager once Removed (MOR): CEOKEY RELATIONSHIPSInternal:HR Business PartnersCross Functional LeadersIT teams supporting learning systems and analyticsExternal:Leading industry experts and colleaguesQualifications
10-15 years of progressive experience in Learning & Development, leadership development, organizational development, or capability building at a Tier 1 organizationUniversity degree in Human Resources, Education, Organizational Development, Adult Learning, or related fieldDeep understanding of enterprise-wide adult learning, instructional design, leadership development, and capability-building strategiesExperience building customized learning curricula for frontline, corporate, and leadership audiencesStrong experience with learning technologies, LMS/LXP platforms, digital learning, and measurement of learning effectivenessData-driven mindset with ability to turn insights into action and drive measurable outcomesDemonstrates creative thinking and resilienceFull alignment with Indigo values as reflected in the Guiding Principles statementsAdditional Information
Indigo uses artificial intelligence (AI) tools to assist with certain aspects of the hiring process, such as screening and assessments. These tools support our team but do not replace human judgment. We are committed to using AI responsibly, fairly, and in compliance with applicable employment and anti-discrimination laws. We regularly review these tools to help prevent bias or discrimination.At Indigo, Diversity, Equity, Inclusion, and Accessibility are core to our values. We integrate these principles into our training, policies, and hiring practices and continuously evolve to reflect the needs of the communities we serve. We welcome applicants from all backgrounds and lived experiences, including but not limited to individuals who identify as BIPOC (Black, Indigenous, and People of Colour), members of the 2SLGBTQIA+ community, and persons with disabilities. If you require an accommodation during the recruitment process, please contact Human Resources at View email address on ca.hrm.tc respect your privacy throughout the recruitment process. Our Candidate Privacy Notice explains how we collect, use, and protect your personal information when you apply for a role with Indigo, and the choices available to you.This posting is for a current opportunity within Indigo.By clicking the link above or any third-party link within this posting, you are leaving this site and going to a third-party website where the third-party website's terms and privacy policy apply
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