Guest Service Representative/Relief Night Auditor
$20 par heureWickaninnish Inn
Join our Front Office Team as a Guest Service Representative/Relief Night Auditor, where you have the opportunity to learn and grow in a Relais & Châteaux property recognized by Forbes, Michelin Key, AAA Four Diamond, and Travel & Leisure’s World’s Best Hotels.
We are dedicated to fostering a culture of belonging where every individual is appreciated and valued for who they are. We are passionate about providing a supportive environment for our team, delivering excellence to our guests while achieving the highest sustainability practices, and creating a lasting legacy for our families and communities.
A Guest Service Representative (GSR) is the Wickaninnish Inn’s version of a Front Desk Agent, and then some. The GSR not only greets guests and checks them in but they also become that guest’s personal contact throughout their stay. The position offers a great deal of flexibility to "think outside of the box" and positively impact guests’ experience. A GSR often has the opportunity to speak with a guest on the phone, make their reservation arrangements, and be the one to greet and check them in upon arrival and bring them to their room to get them settled in!
The Night Auditor is the sole worker during the evening hours and is expected to maintain the standards of the Wickaninnish Inn and therefore must possess exemplary telephone skills, math skills and must thrive on providing guest service excellence. Hours of work will be between 11:15pm and 7:15am.
As a Guest Service Representative/Relief Night Auditor you will:
Ensure efficient and personalized guest service, meeting and exceeding Relais & Châteaux, AAA 4 & 5 Diamond, and Forbes standards.
Take and process reservation calls; monitor and respond to all email inquiries.
Manage the day-to-day flow of online bookings and facilitate group rooming list entry.
Conduct ongoing checks for accuracy, guest confirmations, and maintain reservation files and operational paperwork.
Welcome guests; complete check-in and check-out, and provide guest orientation.
Answer inquiries regarding the Inn’s services via telephone, email, written correspondence, and in person.
Complete Guest Service and Concierge-related tasks, including delivering amenities (fruit plates, room deliveries, etc.).
Assist at the Reception desk and support Guest Services/Reservations functions as needed.
Perform daily balancing, postings, POS (Point of Sale) reconciliation, and nightly controls across departments.
Manage room and restaurant reservations during night hours.
Handle cash preparations for employees of the Inn.
Carry out emergency procedures as required.
The Wickaninnish Inn is committed to the principles of equality and diversity in the workplace. We aim to hire the best candidate for the position based on their qualifications and merit in terms of knowledge, skills, and experience.
Our ideal candidate will embody the West Coast culture while being committed to the art of hospitality and pursuit of excellence. They will have:
The willingness to learn in a team environment while striving to exceed Relais & Châteaux, AAA 4 & 5 Diamond, and Forbes standards.
Exemplary guest service skills, with a demonstrated ability to exceed guest expectations.
Superior communication skills.
A calm, capable, and professional demeanor.
Strong organizational skills, attention to detail, and the ability to multitask in a high-pressure environment.
Strong problem-solving skills and an aptitude for mathematical accuracy.
A professionally groomed appearance.
A positive and proactive attitude.
A desire to contribute innovative ideas toward the ongoing improvement of the Front Office Department and the Wickaninnish Inn.
A willingness to be part of a world-class Front Office team.
Minimum 2 years’ experience in the service industry or 1 year in a high-end luxury environment.
Previous Night Auditor, Reservations, or Guest Services experience is an asset.
Completion of a 2-year college program in Hotel Management/Front Desk Operations or equivalent experience is an asset.
Working knowledge of systems such as Maestro, Epitome, SynXis, Pro Salon, Word, and Excel are an asset.
Flexibility and enthusiasm to work evenings and weekends.
A valid BC Class 5 Driver’s License (or eligibility) with a minimum of two years of clean driving experience.
The ability to commit to the position for a mutually agreed-upon period (typically 12–18 months).
Salary/Wage: $20.00 per hour as Guest Service Representative and $23.00 per hour as Relief Night Auditor.
How to Apply:
To apply for this career opportunity, please fill out the application form below and upload your resume with a letter of intent. By submitting an application, you are attesting that the information given is accurate. As we receive a high volume of e-mails, we are only able to respond directly to you if your resume and interests align with our currently available positions.
- ...and appliances Handle and report lost and found items Attend to guests’ requests for extra supplies or other items Provide basic... ...required. Including working early mornings, evenings, holidays, nights and weekends depending on business needs. The candidate will work...SuggéréTaux horaireEmploi permanentTemps pleinRecrutement immédiatTravail à distanceRelocationÉquipe de nuitTravail le week-endÉquipe de jourÉquipe de l'après-midiÉquipe du matin
$62k - $65.1k par année
...Housekeeping Leaders will be responsible for ensuring that the Wickaninnish Inn standards of service are maintained and that all housekeeping team members are consistently exceeding our guests’ expectations. As an Executive Housekeeper you will: Be true to the mission...SuggéréTravail au bureauRecrutement immédiatTravail le week-endÉquipe de l'après-midi$57k par année
...supportive environment for our team, delivering excellence to our guests while achieving the highest sustainability practices, and... ...Jnr Sous Chef you will: Ensure efficient and personalized guest service meeting and exceeding Relais & Chateaux and AAA 4 & 5 Diamond Standards...Suggéré- ...supportive environment for our team, delivering excellence to our guests while achieving the highest sustainability practices, and... ...Carpenter Assistant you will: Ensure efficient and personalized guest service meeting and exceeding Relais & Châteaux, AAA 4 & 5 Diamond and Forbes...SuggéréTravail le week-endÉquipe de l'après-midi
$21 par heure
...Coast of Vancouver Island and have been creating world-renowned guest experiences since we opened in 1996. While situated in one of... ...unwavering passion of our teams. Together we deliver the highest service standards in an engaging and supportive work environment. Discover...SuggéréTaux horaireTemps pleinTravail le week-endÉquipe du matin$20 - $23 par heure
...be the first point of contact and impression for our organization. You will greet all incoming guests, visitors and members, help direct them to the appropriate individual, service and information. You will be answering phones in a fast-paced environment and re-directing...Taux horaireTemps partielTravail au bureau$62k par année
...Coast of Vancouver Island and have been creating world-renowned guest experiences since we opened in 1996. While situated in one of... ...unwavering passion of our teams. Together we deliver the highest service standards in an engaging and supportive work environment. Discover...Temps plein$18.25 par heure
...Coast of Vancouver Island and have been creating world-renowned guest experiences since we opened in 1996. While situated in one of... ...unwavering passion of our teams. Together we deliver the highest service standards in an engaging and supportive work environment. Discover...Taux horaireTemps plein$21 - $23 par heure
...Coast of Vancouver Island and have been creating world-renowned guest experiences since we opened in 1996. While situated in one of... ...unwavering passion of our teams. Together we deliver the highest service standards in an engaging and supportive work environment. Discover...Taux horaireTemps pleinHoraires flexiblesTravail le week-end- ...as an AAA 4-Diamond Resort and T&L World’s Best Hotel. As a Housekeeping Team Leader you will: Ensure efficient and personalized guest service meeting and exceeding Relais & Chateaux, AAA 4 & 5 Diamond and Forbes Standards Be true to Our Promise, meet and exceed the...Recrutement immédiatTravail postéTravail le week-endÉquipe de l'après-midi
$53k par année
...Coast of Vancouver Island and have been creating world-renowned guest experiences since we opened in 1996. While situated in one of... ...unwavering passion of our teams. Together we deliver the highest service standards in an engaging and supportive work environment. Discover...Temps pleinEmploi saisonnierTravail posté$21 par heure
...Coast of Vancouver Island and have been creating world-renowned guest experiences since we opened in 1996. While situated in one of... ...unwavering passion of our teams. Together we deliver the highest service standards in an engaging and supportive work environment. Discover...Taux horaireTemps pleinEmploi saisonnierTravail le week-endÉquipe de l'après-midiÉquipe du matin$34 - $49 par heure
...Coast of Vancouver Island and have been creating world-renowned guest experiences since we opened in 1996. While situated in one of... ...unwavering passion of our teams. Together we deliver the highest service standards in an engaging and supportive work environment. Discover...Taux horaireTemps pleinTravail le week-endÉquipe de l'après-midi$49.75k par année
...Coast of Vancouver Island and have been creating world-renowned guest experiences since we opened in 1996. While situated in one of... ...unwavering passion of our teams. Together we deliver the highest service standards in an engaging and supportive work environment. Discover...Temps pleinTravail au bureauRecrutement immédiatTravail le week-endÉquipe de l'après-midi$49.75k par année
...Coast of Vancouver Island and have been creating world-renowned guest experiences since we opened in 1996. While situated in one of... ...unwavering passion of our teams. Together we deliver the highest service standards in an engaging and supportive work environment. Discover...Temps pleinTravail posté$26 par heure
...Coast of Vancouver Island and have been creating world-renowned guest experiences since we opened in 1996. While situated in one of... ...unwavering passion of our teams. Together we deliver the highest service standards in an engaging and supportive work environment. Discover...Taux horaireTemps pleinTravail le week-endÉquipe de l'après-midi$24 par heure
...Coast of Vancouver Island and have been creating world-renowned guest experiences since we opened in 1996. While situated in one of... ...unwavering passion of our teams. Together we deliver the highest service standards in an engaging and supportive work environment. Discover...Taux horaireTemps pleinTravail le week-endÉquipe de l'après-midi$58k par année
...Coast of Vancouver Island and have been creating world-renowned guest experiences since we opened in 1996. While situated in one of... ...unwavering passion of our teams. Together we deliver the highest service standards in an engaging and supportive work environment. Discover...Temps pleinRecrutement immédiatTravail postéTravail le week-endÉquipe de l'après-midi$49.75k par année
...Coast of Vancouver Island and have been creating world-renowned guest experiences since we opened in 1996. While situated in one of... ...unwavering passion of our teams. Together we deliver the highest service standards in an engaging and supportive work environment. Discover...Temps pleinRecrutement immédiatTravail le week-endÉquipe de l'après-midi$18.25 par heure
...supportive environment for our team, delivering excellence to our guests while achieving the highest sustainability practices, and... ...a Café Server you will: Ensure efficient and personalized guest service meeting AAA 4 & 5 Diamond Standards is delivered at all times. Prepare...Taux horaireTravail posté$20 par heure
...supportive environment for our team, delivering excellence to our guests while achieving the highest sustainability practices, and... ...Welcome Ambassador you will: Ensure efficient and personalized guest service meeting and exceeding Relais & Chateaux and AAA 4 & 5 Diamond Standards...Taux horaireTravail posté$20 par heure
...supportive environment for our team, delivering excellence to our guests while achieving the highest sustainability practices, and... ...Reservations Host you will: Ensure efficient and personalized guest service meeting and exceeding Relais & Chateaux, AAA 4 & 5 Diamond and Forbes...Taux horaire$20 par heure
...supportive environment for our team, delivering excellence to our guests while achieving the highest sustainability practices, and... ...will have: A desire to be part of a world-class Housekeeping/Guest Service Team. A professionally groomed appearance. A positive and pro-active...Taux horaireTravail postéTravail le week-endÉquipe de l'après-midi$21 par heure
...closet Clean, disinfect and polish kitchen and bathroom fixtures and appliances Handle and report lost and found items Attend to guests' requests for extra supplies or other items Provide basic information on facilities Pick up debris and empty trash containers...Emploi permanentTemps pleinTravail à distance- ...Oceanfront Lodging Business information: The Duffin Cove Oceanfront Lodging is a charming waterfront retreat located near Tofino, offering guests a peaceful and scenic escape. We provide comfortable accommodations with stunning ocean views, including cozy rooms, suites, and...Taux horaireEmploi permanentTemps pleinRecrutement immédiatTravail à distanceRelocation
$20.54 par heure
...who will use a customer-focused approach when providing counter services to customers. Note: The ideal candidate should reside in the... ...behaviours Our Values - Trust , Respect and Deliver represent our fundamental promise to ourselves, our expectations of one and...Taux horaireTravail temporaireTravail au bureau$27.5 - $28.5 par heure
...activities of workers Inspect sites or facilities to ensure safety and cleanliness standards Recommend or arrange for additional services required such as painting, repair work, renovations or replacement of furnishings and equipment Assist cleaners in performing...RemplacementEmploi permanentTemps pleinTravail à distanceRelocation- ...Flexible, Part-Time Pay: $35 per completed visit About MCA MCA is a 100% Canadian owned and operated Merchandising Company that services Retailers and CPG companies across Canada. MCA is currently hiring Retail Compliance Shoppers to visit different retail stores and...Paie Bi-HebdomadaireСontratTemps partielPour les contractantsStageHoraires flexiblesTravail posté
$20.54 par heure
...à la recherche d'un adjoint dans un bureau de poste en disponibilité qui adopte une approche axée sur le client lorsqu'il assure le service au comptoir pour la clientèle. Remarque : Le candidat idéal devrait habiter dans la collectivité en question. Les candidatures...Travail temporaireTravail au bureau
Voulez-vous recevoir plus d'offres d'emploi ?
S'abonner et recevoir des offres d'emploi similaires à Guest Service Representative/Relief Night Auditor. Soyez parmi les premiers à postuler !
