Hotel Guest Services Operations Manager

Shape exceptional guest service at the InterContinental Hotels & Resorts brand through front office leadership and operational oversight. Work at Toronto’s downtown hotel.This Front Office Manager directs the teams and systems supporting guest arrivals, reservations, concierge services, bell services, and communications. You will establish procedures, train colleagues, monitor service delivery, and coordinate with Accounting, Revenue Management, Sales and Marketing, Housekeeping, and Maintenance. The work supports guest satisfaction, brand standards, and profitability.Key Responsibilities:
Ensure prompt, professional guest attention and recognitionTrain staff on systems, security, cash handling, and standardsMaintain emergency PBX procedures and outside relationshipsAnalyze satisfaction data and implement improvement plansCoordinate daily communication with hotel departmentsRequirements:
Bachelor’s degree in Hotel Management or Business AdministrationThree years’ front office or guest service experienceExperience managing front office operationsStrong communication, organization, and problem-solving abilitiesFluent English;
other languages preferredApply your hotel operations, training, and guest satisfaction expertise within the InterContinental Hotels & Resorts team in Toronto.
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