Remote Community Crisis Investigator Role

Become a crucial part of Airbnb's Community Crisis Management team as a Community Crisis Investigator, where you will manage safety incidents and support stakeholders effectively in a remote role. This position requires 6+ years of experience handling sensitive, escalated cases in customer support or crisis environments. You'll assess incidents, recommend actions, and maintain critical communication with stakeholders. Your strategic input will help improve community safety and support Airbnb’s broader mission. Key Responsibilities:

• Assess incoming incidents for crisis implementation
• Drive case management actions for effective stakeholder response
• Draft crisis communication for senior stakeholders
• Research case precedent and provide recommendations
• Maintain accurate case documentation and trackers

• 6+ years in customer support or crisis management
• Proven collaboration skills in multi-functional environments
• Strong organizational and communication abilities
• Ability to work flexible hours, including nights and weekends
• High-pressure situation management with a calm demeanor