Performance Intelligence Manager

The Marketplace is the rewards shopping experience within the Achievers platform. Its performance is shaped by a connected set of drivers, including member access, traffic, utilization, conversion, redemption, catalogue relevance, vendor performance, fulfilment reliability and the economics of each transaction
As Manager, Marketplace Performance Intelligence, you will give Marketplace one clear view of performance and turn intelligence into coordinated action. You will lead Marketplace operational analytics and identify opportunities to improve performance and scalability, own the analytics roadmap and recurring performance routines, and shape executive narratives/decisions
You will work in close partnership with the Finance Manager, Marketplace through a formal dotted-line relationship, connecting FP&A’s official financial outlook and governance with deeper customer, member and operational evidence. This role is also expected to structure and execute complex analyses that are cross-functional, commercially material, ambiguous or executive-facing
Success requires strong analytical judgement, commercial curiosity and executive communication. You will work across Marketplace, FP&A, Revenue Operations, Customer Success, Product Marketing, BI, Product Analytics, ProDev and Support to strengthen the analytical foundation, clarify ownership and translate findings into measurable action
Own Marketplace performance priorities and routines, connecting operating drivers, the financial outlook and action
Define KPIs, targets and benchmarks;
govern progress againstagreed customer, commercial and operating outcomes
Synthesize financial, customer and operational evidence into clear implications, recommendations, decisions and owners
Own the Marketplace performance storyline for operating reviews, including risks, outlook, actions and follow-through
Distinguish temporary variance from structural change and surface emerging gaps before they become material issues
Interpret global member, redemption and market trends;
identify implications for priorities and catalogue strategy
Lead cross-functional, commercially material/ambiguous analyses, and build models where no established method exists
Use SQL, BI and quantitative methods to investigate performance, test assumptions and review logic, code and methods
Evaluate customer, member, vendor, product and operating trade-offs, using FP&A input where financial insight required
Apply eCommerce, incentives, analytics and technology research to identify gaps, emerging risks, and opportunities
Develop concise, decision-ready presentations for opportunities, risks and investments using validated evidence/models
Own analytics intake/Service Desk governance;
prioritization, capacity, standards and the Marketplace analytics roadmap
Define data and technology needs with BI, IT and Product Analytics;
strengthen access, quality, definitions, documentation
Clarify feature instrumentation, analytical ownership and outcome measurement with Product Analytics and ProDev
Prioritize automation, reusable products and self-service capabilities that reduce recurring effort, increase analytical reach
Build metric literacy, drive use of analytical products and measure timeliness, reusability, decision influence and impact
Ensure analytical practices meet applicable data-access, privacy and governance requirements
Govern material analytics initiatives from problem definition through delivery, adoption and outcome assessment
Translate recurring issues and findings into clearly owned opportunities based on value, risk, effort and urgency
Define intended outcomes, align accountable owners and ensure implemented actions are measured/reflected in priorities
Align financial priorities, inputs and timing with the Finance Manager while preserving FP&A governance and sign-off
Advise Marketplace and cross-functional leaders on performance drivers, trade-offs, interventions and required decisions
Resolve competing priorities, dependencies, risks and cross-functional delivery barriers
Lead, coach and develop operational analytics talent, embedded FP&A analytics, and improvement partners
Delegate by expertise and priority, protect specialist capacity and make trade-offs visible to stakeholders
Hold the team accountable for timely, accurate, reproducible and decision-useful work with measurable impact
Establish strong practices for documentation, analytical review, knowledge sharing, development and succession
Create an inclusive, curious and outcome-focused culture that encourages constructive challenge, innovation, learning
What Success Looks Like:
The build of one trusted Marketplace performance story connecting operating drivers, financial outcomes and action
Emerging risks and opportunities are identified early, with evidence-based guidance on where intervention will yield value
Executive audiences receive concise, credible and decision-ready presentations that withstand challenge
Performance measures, analytical products and reporting routines are trusted, understood and consistently used
More demand is met through reusable models, automation and self-service rather than repeated manual analysis
Improvement priorities have clear owners, intended outcomes and measured business impact
The team delivers timely, high-quality work while increasing analytical maturity and capacity across Marketplace
Benefits
Parental Leave Top-up
Health Benefits and Life Insurance Coverage Upon Your First Day
Flexible Vacation
RRSP Matching
Employee and Family Assistance Program
Full access to the LinkedIn Learning Library
Internal Mentorship Program
Employee-Led Employee Resource Groups
A beautiful office space located in Liberty Village, Toronto
Participation in our Points-based Employee Recognition Program
Opportunities for professional development and career growth
Familiarity with tools such as Tableau, Power BI, Salesforce, Amplitude, R, Python or Microsoft Power PlatformExperience leading analysts/cross-disciplinary teams, including coaching, performance management and developmentBachelor’s degree in a quantitative, business or related field, or equivalent practical experience7+ years of experience in commercial analytics, business performance, eCommerce, retail, or related environmentIndependent, practical and solution-oriented judgement, with ability to balance analytical depth, pace and business valueStrong SQL and BI fluency, with experience interrogating complex datasets and reviewing analytical logic and methodsProven ability to influence across Finance, Product, Engineering, BI, Customer Success and OperationsExperience with statistical methods, predictive modelling, experimentation or AI-enabled analytics and automationExperience in rewards, recognition, loyalty, incentives, marketplaces or global catalogue environments an assetStrong financial/commercial fluency, including ability to connect customer and operating behaviour to business decisionsDemonstrated ability to structure and execute complex analysis where the question, data or methodology is unclearExperience defining KPI frameworks, analytical standards, data needs and scalable reporting/self-service capabilitiesExcellent written, verbal and presentation skills, with experience advising senior executives and responding to challenge
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