Senior Analyst, Cybersecurity Services

Intelcom | Dragonfly
With more than 100 sorting stations and operations across three continents, Intelcom | Dragonfly is Canada’s leader in last‑mile logistics. Our vision is clear: to deliver fast, accurate, and reliable service powered by cutting‑edge technology.Key Responsibilities
Own the day-to-day operational health, lifecycle, and continuous improvement of assigned platforms and services.Configure, maintain, optimize, and troubleshoot cybersecurity managed technologies across the portfolioManage user permissions, handle account requests, and ensure compliance with security policiesManage and optimized platforms configuration rules, settings, policiesMonitor the effectiveness of platforms and tune configurations, rules, and integrations.Nvestigate platform issues, security alerts, logs, configuration errors, performance concerns, and coordinate appropriate remediation.Lead Backup and Disaster Recovery activities.Support cybersecurity platforms incident response activities, including root cause analysis and post-incident documentationProactively search for unusual and suspicious activities, mitigate active incursions or data exposuresDrive appropriate change management, platform documentation, and lifecycle practices for cybersecurity services.Support compliance, audit, reporting, and evidence requirements related to assigned cybersecurity platforms.Partner with cloud, infrastructure, development, architecture, and cybersecurity stakeholders to resolve issues and improve service delivery.Required Skills & Experience
Hands-on experience administering, supporting, and optimizing cybersecurity platforms, cloud-native security technologiesHands-on experience with at least 3 of the following technologies: Security Monitoring, Automation, Orchestration and Response tools, Web Application Firewalls (WAF), Firewalls (cloud or native), Vulnerability Management, Code Repository security, Runtime Agents, Cloud Workload Protection and Posture Management, Identity Access Management or Privilege Access Management.Experience with platform hardening, configuration management, maintenance, troubleshooting, and lifecycle support.Ability to investigate security events and platform issues, document findings, and communicate clear recommendations.Proficiency in data analysis, query, automation, and scripting using languages such as Python, PowerShell, Bash, YARA-L, SQL, KQL, SPL, or equivalent.Knowledge of information security risks, security frameworks, controls, and industry best practices.Ability to work independently, manage priorities, and collaborate effectively with technical and non-technical stakeholders.Degree in computer science or a related field, with 5 to 10+ years of relevant experience in IT, Cybersecurity, Security Operations, Security Engineering or an equivalent combination of education and experience.Relevant security certification(s), such as CISSP, CSSLP, CEH, Security+, or GIAC, or demonstrated equivalent security knowledge and experience.Cloud or vendor-specific security certification(s), or demonstrated equivalent knowledge and experience.Why Join Us?
At Intelcom | Dragonfly, you’ll thrive in a flexible and stimulating environment, surrounded by passionate talent.You’ll also enjoy a wide range of benefits:On-site gym with a personal trainerEmployer-provided lunch of your choiceComprehensive group insuranceGroup RRSP planCare & Well‑Being ActivitiesPartial reimbursement for public transportationEmployee Assistance Program …and much more.This position has been opened to address a genuine organizational need within the company.Values
At Intelcom | Dragonfly, we move forward guided by strong values: collaboration, innovation, excellence, and responsibility.We embrace diversity, ensure equity, and foster a true sense of belonging.Accommodation measures are available for individuals with disabilities throughout our recruitment process, in compliance with the law. Please let us know if you have any specific needs.Why Work With Us
Make an Impact Every package delivered represents a promise kept to customers, businesses, and communities.Keep Growing Build new skills, gain hands‑on experience, and take on meaningful challenges.Work as One Team Join a collaborative environment where people support one another, share ideas and celebrate success together.Shape What’s Next Bring forward ideas that improve how we operate, innovate, and deliver a better experience every day.Experience Life at Intelcom
See What’s It’s Like to Work Here Discover the people, teams, and opportunities behind our operations.Inside Our Delivery Centres Experience a Tech Internship Explore Career Paths Find the Opportunity That’s Right for You Students Launch your career with meaningful projects, mentorship, and hands‑on experience.Delivery Centres Careers Help power the operations that keep our network moving every day. Head Office Careers Support innovation, technology, people, strategy, and business growth.Diversity, Equity, and Inclusion
At Intelcom | Dragonfly, we move forward guided by strong values: customer focus, teamwork, diligence, and innovation.We embrace diversity, ensure equity, and foster a true sense of belonging.Accommodation Measures
Accommodation measures are available throughout the recruitment process in accordance with applicable legislation. If you require support at any stage, please let us know.
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