General Help- Tim Hortons

Are you self-motivated and proud of the work you do? Here at Aramark, we take pride in the level of service and safety we provide! As a General Utility Worker on our team of other service stars, you’ll take on the important task of maintaining the cleanliness of dishes, equipment, and the environments we work in. The best part? It’s just the starting point of your career, so launch your future with us! 

Essential functions and responsibilities of the position may vary by Aramark location based on client requirements and business needs.  

The General Help Front Team Member is the front line in providing the Exceptional Guest Experience through the delivery of exceptional products and service

Job Responsibilities

• Adheres to Aramark safety policies and procedures, including proper food safety and sanitation
• Provides important visual cues for guests that make a positive first impression E.g. wearing proper career wear that is clean and neatly pressed,
• Follows the guaranteed Always Fresh procedure to ensure coffee and products are always fresh and always accurate
• Delivers consistent and outstanding guest service through friendly attitude, attentive behaviour and strong product knowledge
• Enhances the guest experience with a friendly attitude, and attentive interaction
• Uses proper procedures to ensure the accuracy of every order for every guest E.g. repeating guest’s order when it is presented to them, and marking hot beverage lids
• Ensures every guest receives a prompt and warm greeting within 5 seconds at front counter
• Maintains speed of service targets by working efficiently with a sense of urgency to fill orders and meet guests’ needs
• Promptly executes service recovery for any guest concerns or complaints by making it right with the guest, regardless of involvement in the issue
• Listens carefully to guests and apologizes for the experience in the case of a complaint
• Follows all Operations standards and guidelines for preparation of products according to training and instructional materials provided
• Prepares all products as required, following the order monitor to ensure the accuracy of every order
• Communicates showcase and product needs to ensure proper product availability for guests
• Regularly takes temperatures of the required products and records in the Time & Temperature Log
• Maintains the front counter area by keeping it clean, organized, stocked and ready for rush periods
• Follows proper hand washing techniques and all sanitation guidelines; completes all sanitation tasks as outlined by the Manager or Supervisor
• Works in compliance with government occupational Health and Safety legislation
• Works in compliance with government Human Rights & Labor Law and Harassment
• Knows, understands and follows safe work practices and procedures
• Uses or wears personal protective equipment or clothing as required
• Reports all injuries/illnesses, accidents, unsafe conditions, security incidents and any contravention of health and safety legislation, policies and procedures to Management
• Does not operate any equipment, machine, device or thing, or otherwise work in a manner that will endanger anyone
• Other duties and tasks as assigned by Manager

At Aramark, developing new skills and doing what it takes to get the job done make a positive impact for our employees and for our customers. In order to meet our commitments, job duties may change or new ones may be assigned without formal notice.

Qualifications

•    Demonstrates an understanding of basic sanitation procedures
•    Must be able to follow basic safety procedures due to exposure to hazardous chemicals
•    Must be available to work flexible hours including evenings and weekends

• Previous experience in Brands or in a related position preferred but will train
• Demonstrates excellent customer service and interpersonal skills, both written and verbal
• Demonstrates organizational skills, accuracy, and attention to detail
• Requires occasional lifting, carrying, pushing, pulling of up to 50 lbs.
• Proficient spoken and written English
• Basic mathematical skills
• Time management skills
• Able to work in a team environment
• Punctual, reliable, courteous, and respectful

This role may have physical demands including, but not limited to, lifting, bending, pushing, pulling and/or extended walking and standing. This role may also require uniforms and/or usage of Personal Protective Equipment (PPE).

Education