Hotel General Operations Leader Hilton

Shape memorable DoubleTree by Hilton hospitality through team development, service standards, and financial oversight in St. John’s, Newfoundland and Labrador.As Hotel Operations Manager, you will guide day-to-day performance alongside the General Manager and department leaders. This hands-on leadership role spans guest experience, workforce planning, operational procedures, and business results. Maintain consistent service across front office, housekeeping, food and beverage, and other hotel areas.Key Responsibilities:
Maintain efficient, seamless service across departmentsAnticipate guest needs and manage service recoverySupport recruitment, onboarding, scheduling, and workforce planningConduct performance reviews and identify development opportunitiesMonitor labour costs, payroll, and operating expensesRequirements:
Experience leading within the hotel industryUnderstanding of interdepartmental hotel coordinationAbility to develop accountable, high-performing teamsFinancial understanding of labour and departmental performanceFamiliarity with property management and payroll systemsApply hotel leadership, workforce development, and financial understanding to strengthen service delivery at DoubleTree by Hilton.
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