Scrum Master

You’ll work as a cross-functional resource across development, QA, design, SEO, analytics and project management, owning our sprint process in Asana. You’ll make sure every team has a clear plan each week, realistic commitments based on actual capacity, and follow-through on every ticket.Responsibilities
Facilitate Scrum ceremonies across development, QA, design, SEO and analytics teams: sprint planning, daily standups, sprint reviews and retrospectives.Run weekly sprint management in Asana, including sprint setup, backlog grooming with PMs and team leads, and making sure work is properly scoped, estimated and assigned before it enters a sprint.Manage cutoff dates and bandwidth across all disciplines, balancing capacity across concurrent client projects and flagging overcommitment or scheduling conflicts early.Track and report on velocity, sprint completion rate, carryover, cycle time and other delivery metrics, and use them to improve planning accuracy over time.Ensure tickets are updated, moved through the workflow and closed on time, following up with team members on stale or blocked tasks.Identify blockers and handoff dependencies between teams (for example, design to dev, dev to QA, SEO and analytics requirements ahead of launch) and drive them to resolution.Adapt sprint and intake processes to different types of work, from build tickets to design reviews, SEO audits and recommendations, and analytics/tracking implementation.Make sure SEO and analytics tasks (redirects, metadata, schema, tracking setup, QA of events) are planned into sprints early rather than left until launch.Maintain Asana hygiene: consistent project structure, statuses, custom fields and naming conventions across teams.Partner with PMs and team leads to align sprint commitments with client deadlines and launch dates.Prepare regular sprint summaries and delivery health reports for leadership.Continuously improve our processes based on retrospective feedback and metrics.Requirements
3+ years of experience as a Scrum Master, Agile Delivery Lead or similar role.Hands-on experience running sprints in Asana (Jira or ClickUp experience also valued).Experience in an agency, consultancy or multi-client environment, coordinating work across creative, technical and marketing disciplines.Strong understanding of Agile and Scrum practices, and the judgment to adapt them to a fast-moving services business.Comfortable working with sprint metrics and turning data into actionable insights.Excellent communication and follow-up skills;
you’re persistent without being disruptive.Familiarity with web project workflows end to end: design, development, QA, SEO, analytics and launch.Fluent English, written and spoken.Nice to Have
Scrum certification (PSM, CSM or equivalent).Experience with Webflow, Shopify or headless CMS projects.Working knowledge of SEO and analytics deliverables (site migrations, redirect mapping, GA4/GTM tracking) and how they fit into a build timeline.Experience setting up Asana automations, rules, dashboards and reporting.Experience supporting distributed teams across multiple time zones.
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