Senior Dispatcher
$39.89k - $80k per yearFull-time
TUNG AIR
Job Responsibility:
If you are a motivated individual with excellent communication skills and the ability to thrive in a fast-paced environment, Tung Air Transport would love to hear from you. Join our team as a Senior Dispatcher and play a crucial role in ensuring efficient operations and customer satisfaction. Please note that this is a full-time position with competitive pay and benefits.
Duties:
- Monitor and update shipment statuses for Dispatch Team
- Efficiently coordinate and plan trips with Dispatch Team using internal applications
- Provide exceptional customer service and address any concerns or complaints
- Respond to customer inquiries and keep customers updated
- Book loads for our customer and dispatch appropriately to available drivers
- Multi-task to speak on the phone, update information and liaise with Dispatch Team simultaneously
- Keep information up to date on the system as it changes
- Notify and communicate with our customers regarding the status of their load, ETAs and/or any delays on a regular basis
- Dispatch drivers on planned trips in the quickest and most cost-effective manner
- Ensure Drivers are provided with all information that is required
- Be able to make changes on the fly as needed to cover all trucks and loads
- Monitor and track all pickup and deliveries
- Engage with drivers constantly and follow up on planned routes, pickups and deliveries
- Be able to troubleshoot and multitask to resolve any issues that may occur
- Must be a team player and able to work in a very fast-paced environment
- Maintain accurate records of all communication and activities
- Continuously evaluate and improve logistics processes to increase efficiency and productivity
- Collaborate with other departments to ensure smooth operations
Required Experience/Skills:
- Minimum 4 years Trucking Dispatch experience is a must
- Familiarity with phone systems, email and dispatching software
- Strong communication skills, both verbal and written
- Ability to multitask and prioritize tasks effectively
- Excellent problem-solving skills and attention to detail
- Proficient in using computer systems and software applications
- Flexibility to work long hours, as needed
- Ability to handle stressful situations and make quick decisions
- Knowledge of transportation regulations and laws
Salary:
- Based on candidates qualifications
Job Type: Full-time
Salary: $39,887.41-$80,000.00 per year
Schedule:
- Monday to Friday
Application question(s):
- Have you previously negotiated rates with vendors and customers?
- How many years of experience do you have booking loads?
Experience:
- dispatching: 4 years (preferred)
Work Location: In person
Expected start date: 2023-11-27
Vacancy posted 2 days ago
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