Technical Analyst - User Support Services
SereneAid
Job Title: Technical Analyst – User Support Services (OPOR Support 2026)
Location: Yarmouth, Nova Scotia
Start Date: July 6, 2026
Duration: Contract
Work Type: Onsite
Industry: Healthcare IT / Desktop Support
Job Summary
We are currently seeking a Technical Analyst – User Support Services to support a major healthcare technology initiative with the Government of Nova Scotia. The successful candidate will provide onsite technical support, device deployment, desktop troubleshooting, and end-user assistance within healthcare facilities across the Yarmouth region.
This is an excellent opportunity for IT professionals with strong desktop support experience, exceptional customer service skills, and hands-on experience supporting end users in fast-paced environments.
Key Responsibilities
- Provide onsite and remote technical support to healthcare staff and end users.
- Deploy, configure, and support desktops, laptops, peripherals, printers, and accessories.
- Perform hardware refresh and replacement activities.
- Image, configure, and deploy new devices.
- Install, troubleshoot, and maintain software applications.
- Diagnose and resolve hardware, software, and network connectivity issues.
- Support workstation relocations and physical equipment installations.
- Assemble and configure Workstations on Wheels (WOW Carts).
- Document support activities, deployments, incidents, and resolutions.
- Collaborate with project teams, vendors, and healthcare stakeholders.
- Assist with technology rollout initiatives and other support-related tasks.
Required Qualifications
- IT Diploma, Computer Systems Technician Diploma, or equivalent post-secondary education.
- Experience providing onsite desktop and end-user technical support.
- Strong customer service and communication skills.
- Experience troubleshooting Windows-based hardware and software issues.
- Ability to work independently and prioritize multiple tasks.
- Comfortable working in hospital and clinical environments.
- Ability to lift and move computer equipment and workstations.
- Valid Criminal Record Check (RCMP) or ability to obtain one.
Required Healthcare Documentation
- MMR (Measles, Mumps, Rubella)
- Tdap (Tetanus, Diphtheria, Pertussis)
- Varicella (Chickenpox Immunity/Vaccination)
Preferred Skills
- Desktop Support
- Technical Support
- Hardware Deployment
- Device Imaging
- Windows 10/11
- Active Directory
- Office 365
- IT Asset Management
- Healthcare IT Support
- Hardware Refresh Projects
- Service Desk Support
- Troubleshooting
- End User Support
Apply: Send resume & documents to ***email_hidden***
Vacancy posted 3 days ago
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