Marketing & Guest Experience Coordinator

Company: Cape Smokey Holding Ltd

Address: 38686 Cabot Trail Rd, Ingonish Beach, B0C1L0, Nova Scotia

Department: Marketing

To support the growing needs of Cape Smokey by executing day-to-day marketing, content creation, guest-experience tasks and operational coordination across the resort. Work in team to help deliver a consistently high-quality digital presence and on-mountain guest experience.

Key Responsibilities

Marketing & Content

• Capture and edit onsite content (short videos, stories, photos) for IG, FB, TikTok and website updates.


• Post daily or near-daily updates: weather, snow conditions, webcams, events, lifts and terrain status.


• Assist with social media monitoring, replying to comment/messages in Smokey tone.


• Support creation of campaign assets (Black Friday, Snow Guarantee, seasonal promos).


• Help maintain a clean, updated image library.


• Support with light video editing (Reels, TikTok pacing, product shots).

Guest Experience & Communication

• Be on the hill regularly: talking to guests, gathering feedback, spotting opportunities for content or improvements.


• Support coordination of events (New Year’s, micro-brewery weekeneds, races, camps).


• Help organize influencers, photographers and partner visits.


• Assist with signage, on-site messaging and making operational updates clear and guest-friendly.


• Prepare simple reports on guest questions, recurring issues and improvements.

Operational Support

• Coordinate with rentals, snow school, patrol and lift operations to gather accurate info for daily posts.


• Maintain timely communication with snowmaking team and Chief Executive Officer regarding snowmaking, grooming, openings and closures.


• Ensure website info (hours, pricing highlights, events) stays correct.


• Help set up small activations on busy days (welcome tables, photo spots, giveaways…).

Required Skills & Qualifications

• Must be proficient in Adobe Creative Suite, including Illustrator, Photoshop, InDesign, and Premiere Pro


• Strong communication and social-media instincts.


• Confident with a camera/phone; comfortable capturing people, snow, action.


• Ability to edit quick mobile-first videos.


• Customer-facing attitude; not afraid to talk to guests or ask questions internally.


• Organized and reliable – someone who follows through.


• Understanding of ski culture is a plus (snowboarder or skier ideal).


• Energetic, proactive, calm under pressure.


• Loves winter sports and mountain culture.


• Friendly with guests but also efficient and direct.


• Can work independently – doesn’t need micromanaging.


• Enjoys fast-changing days and solving problems.

Availability

• Must be available when things are happening – this is an on-the-ground, event-driven role.


• Expected to work peak days, weekends, holidays and respond quickly when major updates, storms or events occur.


• Flexible schedule; understanding that mountain operations don’t follow a standard 9-5.

What We Offer

• Opportunities for professional growth within a dynamic, expanding company.


• Competitive compensation.


• A supportive and energetic team environment.


• Competitive benefits and development opportunities.


• Discounted accommodation for eligible employees.


• Staff discounts on select products and services.


• Training on internal systems and processes.

If you are proactive, hardworking and enjoy work in an outdoor mountain setting, we encourage you to apply!

How to Apply

Please submit your resume and a brief cover letter to View email address on jobs.jobcopilot.com with the subject line “Marketing & Guest Experience Coordinator – Application”.