Chief Operating Officer

Type: Full-time
DescriptionBuild the Business. Build the Team. Build What Comes Next.Chief Operating Officer (COO)Greater Toronto Area | Executive Leadership | Industrial Automation
Some executive opportunities are about managing what already exists. This is not one of them. PSI Engineering is looking for an exceptional executive, a builder who can initially build a high-performing Customer Success organization, significantly grow our aftermarket business, and progressively assume leadership of PSI's broader operations as we enter our next stage of growth.
Over the past several years, PSI has grown significantly by delivering innovative automation solutions to demanding warehouse and distribution environments. We are now investing in the leadership and capabilities required to scale further. For the right executive, this opportunity may extend well beyond the COO role.
A Real Executive Career OpportunityPSI is planning for the evolution of its executive leadership over the next three to five years and intends to develop a strong internal succession pool for future senior leadership opportunities, potentially including CEO. The COO will work closely with the CEO to strengthen operational performance, build organizational capabilities and help shape PSI's future. There are no predetermined successors or promises of advancement. Future opportunities will be earned through performance, leadership, business results and demonstrated capability. But if your ambition is to eventually run a significant industrial technology business and you have the ability to earn that opportunity, we want to meet you.
About PSI EngineeringPSI Engineering manufactures and integrates automated pack and sortation systems for high-volume warehouse and distribution centres serving the B2C market. For more than three decades, PSI has developed innovative engineered solutions that increase throughput and accuracy while reducing labour requirements. Today, we provide end-to-end pack-line automation from consultation and design through manufacturing, implementation and support to customers globally.
The OpportunityAs Chief Operating Officer, you will join PSI with a clear, phased leadership mandate that begins with transforming Customer Success and progressively expands to leadership of the broader operating business. Your primary focus during the first 6–8 months will be to build a high-performing, scalable and commercially successful Customer Success organization. This includes:
Project Delivery → Installation → Commissioning → Technical Support → Field Service → Aftermarket → Long-Term Customer Partnership. You will inherit talented people and an established customer base. Your mandate is to build the leadership, processes, capabilities and commercial engine required to scale.
As the Customer Success organization is strengthened, your responsibilities will progressively expand to integrate manufacturing, engineering execution, supply chain, production planning, quality and overall operational performance. The ultimate objective is to establish a fully integrated operating organization capable of supporting PSI's continued growth and profitability.
You Will:Initially — Build Customer Success
Build a scalable, industry-leading Customer Success and service organization.
Strengthen project execution through installation, commissioning and customer acceptance.
Build a significant recurring aftermarket revenue business through service, preventive maintenance, spare parts, upgrades, retrofits and lifecycle solutions.
Strengthen field service and technical support.
Establish meaningful customer, service and operational KPIs.
Develop and mentor exceptional technical and operational leaders.
Build deeper executive relationships with strategic customers.
Progressively — Lead the Broader Business
Assume increasing leadership responsibility across manufacturing, engineering execution, supply chain and operations.
Integrate business functions to improve productivity, quality, project delivery, customer satisfaction and profitability.
Strengthen financial and operational management, including budgets, margins, resource utilization and performance accountability.
Build a strong, integrated leadership team capable of supporting significant business growth.
Contribute as a member of PSI's executive team to the company's growth strategy and future direction, working closely with the CEO on strategic planning and long-term operational performance.
Who We Are Looking ForWe are not looking for a traditional account management or software Customer Success executive. Nor are we seeking a COO who has reached their ceiling. We are looking for an industrial leader who has built something before and wants to build something bigger. You understand what happens when complex engineered systems must be designed, built, delivered, installed, commissioned and supported in a customer's operation. You can move comfortably between the boardroom, customer site and shop floor. You develop leaders, create scalable processes and understand that exceptional service can become both a competitive advantage and a profitable business.
Most importantly, you are motivated by both phases of this opportunity. You have the capability to lead an entire operating business but recognize that building a world-class Customer Success organization is the immediate priority and the foundation for your broader COO mandate.
What You Bring
15+ years of progressive leadership experience ideally in industrial automation, material handling, warehouse automation, engineered equipment, robotics, manufacturing technology or a closely related industry.
Leadership experience across project delivery, installation, commissioning, field service, technical support, operations and/or Customer Success, along with significant senior management responsibility for broader business operations.
A track record of building high-performing teams and developing leaders.
Experience improving delivery of complex engineered systems, manufacturing performance and operational efficiency.
Strong executive customer relationship and escalation-management capability.
Commercial experience with aftermarket services and recurring revenue.
Strong financial and business acumen, including P&L accountability, operational budgeting, cost management and profitable growth.
The ability to operate strategically while remaining willing to get directly involved when required.
An engineering degree or comparable technical education and relevant experience.
MBA or related graduate education is an asset.
Why PSI?
An established business.
Proven technology and global customers.
A significant growth mandate.
The authority to build.
Executive-level visibility.
The opportunity to progressively assume leadership of the company's broader operations.
And genuine career potential for increasing leadership responsibility.
We cannot promise where your career at PSI will ultimately lead. We can provide the opportunity to demonstrate what you are capable of building. If you are exceptional at your craft, believe you can build a significantly larger business, and want the opportunity to earn your way into the next generation of executive leadership, apply and join the discussion. This could be a transformational career opportunity.
PSI Engineering is committed to an inclusive and accessible workplace. Accommodation is available throughout the recruitment process in accordance with applicable Ontario legislation.
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