Servicenow Csm (Customer Service Management) Technical
Sapsol Technologies Inc
The ServiceNow CSM (Customer Service Management) Technical Lead / Developer to design, create, configure, and implement ServiceNow CSM solutions to meet business needs. This position requires technical leadership, hands‑on development, and cooperation with business stakeholders, architects, and other technical teams to ensure high‑quality delivery in accordance with best practices and organizational goals.
Experience5+ years (with at least 2+ years in a Technical Lead Role)
Required Skills & Qualifications
5+ years of ServiceNow experience, with at least 2+ years in technical leadership roles.
Deep understanding of ServiceNow platform capabilities and architecture.
Develop and customize CSM components such as:
Case Management
Account & Contact Management
Entitlements, SLAs, and Contract Management
Customer Portal / Service Portal widgets
Playbooks for CSM, Agent Workspace, and Guided Decisions
Configure and customize forms, workflows, business rules, client scripts, UI policies, UI actions, and notifications.
Integrate ServiceNow CSM with other modules (ITSM, FSM, HRSD) or external systems (e.G., Salesforce, SAP, third‑party CRMs).
Strong scripting knowledge (JavaScript, GlideScript, Flow Designer, etc.).
Proficiency in integrations (REST/SOAP APIs, webhooks, etc.).
Hands‑on experience with Agile methodologies and tools (ServiceNow Agile 2.0)
Certifications
ServiceNow Certified System Administrator (CSA) – Required
ServiceNow Certified Application Developer – Required
ServiceNow Certified Implementation Specialist (CSM) – Required
#J-18808-Ljbffr
Experience5+ years (with at least 2+ years in a Technical Lead Role)
Required Skills & Qualifications
5+ years of ServiceNow experience, with at least 2+ years in technical leadership roles.
Deep understanding of ServiceNow platform capabilities and architecture.
Develop and customize CSM components such as:
Case Management
Account & Contact Management
Entitlements, SLAs, and Contract Management
Customer Portal / Service Portal widgets
Playbooks for CSM, Agent Workspace, and Guided Decisions
Configure and customize forms, workflows, business rules, client scripts, UI policies, UI actions, and notifications.
Integrate ServiceNow CSM with other modules (ITSM, FSM, HRSD) or external systems (e.G., Salesforce, SAP, third‑party CRMs).
Strong scripting knowledge (JavaScript, GlideScript, Flow Designer, etc.).
Proficiency in integrations (REST/SOAP APIs, webhooks, etc.).
Hands‑on experience with Agile methodologies and tools (ServiceNow Agile 2.0)
Certifications
ServiceNow Certified System Administrator (CSA) – Required
ServiceNow Certified Application Developer – Required
ServiceNow Certified Implementation Specialist (CSM) – Required
#J-18808-Ljbffr
Vacancy posted 1 hour ago
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