Hotel Rooms Division Manager

Drive Rooms Division performance at Hyatt Regency Vancouver through front office leadership, service recovery, and operational financial management.As Front Office Manager, you will oversee Front Desk, Guest Services, and PBX functions across the hotel. The role leads managers and colleagues, strengthens service standards, and responds to guest requests and complaints. Success requires progressive Rooms Management experience and confident communication.Key Responsibilities:
Plan and manage all Front Office operationsImplement service recovery and follow up on concernsAlign inventory, upselling, and pricing with Revenue ManagementAnalyze guest feedback and maintain high satisfaction scoresRepresent the department in hotel leadership meetingsRequirements:
Four years of progressive hotel Rooms Management experienceTwo years of Rooms Division management experienceAbility to drive operational and financial performanceFlexible availability for weekends, holidays, and varied shiftsOpera or guest check-in systems knowledge is an assetUse Rooms Management experience, service recovery judgment, and financial discipline to lead Hyatt Regency Vancouver’s guest-facing operations.
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