Manager, Scheduling Transformation

Job Details

• Union: Non-Union
• Number of vacancies: 1
• New or Replacement: Replacement
• Site: Princess Margaret Cancer Centre
• Department: Workforce Optimization
• Salary: $103,136 to $153,136 per annum
• Reports to: Senior Manager, Workforce Optimization
• Hours: 37.5 hours per week
• Status: Permanent Full-Time
• Shifts: Monday to Friday
• Closing Date: July 14, 2026

Position Summary

As a key leader within the People & Culture portfolio, the Manager, Scheduling Transformation will play a pivotal role in the successful transformation of UHN’s scheduling optimization model and sustainability plan.

Duties

Operating Model & Process Redesign

• Design and implement a future-state scheduling operating model
• Redesign scheduling processes to align with system capabilities, collective agreements, and operational needs.
• Develop and maintain process documentation, SOPs, and training materials to support sustainability.
• Prioritize unit selection for optimization in alignment with financial targets, resource alignment and project goals

Master Schedule Redesign

• Develop and lead a team of master rotation specialists responsible for designing optimized master schedules.
• Assess current scheduling practices across hospital units to identify opportunities for redesign.
• Prioritize units for master schedule redesign based on operational needs and readiness.
• Oversee the planning and sequencing of master rotation redesigns across the organization.
• Engage clinical and operational stakeholders to ensure alignment with unit-specific requirements and collective agreements.
• Provide implementation support to ensure smooth adoption of new master schedules.
• Ensure redesigned schedules promote safe, efficient, and sustainable staffing models.

Stakeholder Engagement & Change Leadership

• Support leaders and staff through the transition to new scheduling processes and tools, ensuring a positive user experience.
• Act as a liaison between stakeholder teams including members of People & Culture, clinical operations, IT, and finance to ensure alignment and effective communication.
• Promote a culture of continuous improvement and innovation in scheduling practices.

Team Leadership

• Provide guidance, support and leadership to foster teamwork and collaboration to a team of scheduling specialists, analysts, or project resources as required.
• Promote and champion a culture of excellence, inclusivity, and collaboration, supporting an environment of continuous high performance.

Qualifications

• Bachelor’s degree required (e.g., Health Administration, Business, Engineering, Human Resources, or related field).
• Minimum 5 years of progressive experience in healthcare operations, workforce management, or scheduling transformation.
• At least 2 years of experience implementing or configuring scheduling systems in a unionized healthcare environment.
• Strong communication, facilitation, and stakeholder engagement skills. Proven ability to lead change in complex, multi-stakeholder environments.
• Demonstrated experience in process redesign, business analysis, or project management.
• Strong understanding of collective agreements and their impact on scheduling practices.
• High proficiency in Microsoft Excel; experience with Microsoft 365 tools (e.g., SharePoint, Power Apps, Forms) preferred.
• Experience in large-scale system implementations or healthcare transformation projects is considered an asset.
• Experience with scheduling platforms such as UKG, Kronos, or equivalent is an asset.
• Master’s degree in a related field is considered an asset.
• Certifications in Lean, Six Sigma, or Project Management (e.g., PMP) is considered an asset.

Benefits

In addition to working alongside some of the most talented and inspiring healthcare professionals in the world, UHN offers a wide range of benefits, programs and perks. It is the comprehensiveness of these offerings that makes it a differentiating factor, allowing you to find value where it matters most to you, now and throughout your career at UHN.

• Competitive offer packages
• Government organization and a member of the Healthcare of Ontario Pension Plan (HOOPP
• Close access to Transit and UHN shuttle service
• A flexible work environment
• Opportunities for development and promotions within a large organization
• Additional perks (multiple corporate discounts including: travel, restaurants, parking, phone plans, auto insurance discounts, on-site gyms, etc.)

Current UHN employees must have successfully completed their probationary period, have a good employee record along with satisfactory attendance in accordance with UHN's attendance management program, to be eligible for consideration.

UHN is an equal opportunity employer committed to an inclusive recruitment process and workplace. Requests for accommodation can be made at any stage of the recruitment process. Applicants need to make their requirements known.