Proctor, Accommodated Exams

About Us

The Leadership & Learning Pillar within Student Experience consists of eight teams that support students throughout their studies – from orientation and transition programming to academic success initiatives, as well as experiential learning and future career planning. Along with our colleagues in Wellness & Well‑being and Sports & Recreation, we help to create an environment where all Western students belong, learn, and thrive. We work collaboratively with Faculties and support units across campus.

The Accommodated Exams team provides student support for in‑person assessments (tests, quizzes, and exams) including accommodated assessments for students with disabilities.

Responsibilities

• Professionally support and monitor in‑person accommodated assessments
• Perform a range of administrative tasks and assessment support in accordance with policies, procedures, and regulations, including backup support for other administrative roles
• Assist in de‑escalating stressful situations and providing guidance for error resolution, including contacting instructors to verify assessment set up
• Resolve inquiries related to examination irregularities in accordance with university policies and procedures
• Check student attendance and administer assessments based on individual accommodations
• Supervise students with disabilities in one of the Student Experience’s key on‑campus assessment writing locations, including King’s University College
• Prepare assessments depending on individual student needs, manage multiple student stop‑clock breaks and time‑keeping issues, and be accountable for generating reports for any incidents
• Set up assessments that require software such as Microsoft Office Suite, Kurzweil, ZoomText, Dragon Naturally Speaking, JAWS
• Ensure that students take only permitted articles, instruments, aids, and materials into the examination room
• Give clear instructions to students about the conduct of and agreed upon accommodations for each assessment
• Scribe or read aloud for students with disabilities as directed
• Perform other assessment duties as required
• Adhere to university and provincial confidentiality policies
• Be expected to work in‑person with regularly scheduled in‑person meetings

Qualifications

• Education: Completion of a high school diploma and completion of some post‑secondary education required

• Experience:
  • 1 year of experience providing customer service
  • Professional or personal experience working with persons with disabilities is essential

Experience with technology is an asset.

• Skills, Abilities & Expertise:
  • Detail‑oriented with an ability to process critical information to then act on tasks with accuracy and urgency
  • Ability to employ a systematic and efficient approach to work
  • Ability to confront sensitive issues or situations in an objective manner
  • Ability to apply critical thinking to evaluate information and troubleshoot issues
  • Excellent verbal and written communication skills
  • Confidence dealing with a diverse range of disabilities and complex situations that may arise
  • Strong computer skills and technical acumen with the ability and willingness to stay abreast of technological developments and adapt to new policies and procedures
  • Ability to manage time‑sensitive priorities and adapt readily and effectively to changing priorities and demands
  • Ability to maintain a positive, outgoing attitude with genuine customer service orientation
  • Ability to remain calm in stressful and highly emotional situations
  • Ability to respond to multiple issues, demands, and concerns from different stakeholders on different platforms
  • Ability to communicate effectively, keep others informed and work well with others to create solutions
  • Ability to interact professionally with students, staff, faculty, and other members of the university community

Equal Opportunity and Diversity Statement

The University invites applications from all qualified individuals. Western is committed to employment equity and diversity in the workplace and welcomes applications from women, members of racialized groups/visible minorities, Indigenous persons, persons with disabilities, persons of any sexual orientation, and persons of any gender identity or gender expression. Accommodations are available for applicants with disabilities throughout the recruitment process. If you require accommodations for interviews or other meetings, please contact Human Resources or phone View phone number on ca.talent.com.

We thank all applicants for their interest; however, only those chosen for an interview will be contacted.