Assistant Manager, Spa & Wellness

Assistant Spa Manager

Four Seasons Hotel Montreal is seeking an individual who shares our passion for excellence and is committed to creating memorable experiences for both our employees and our guests. We are looking for someone with a strong work ethic, high integrity, attention to detail, cultural awareness, and a guest-centric mindset.

About Four Seasons Hôtel Montreal:

Located in the heart of Montreal’s Golden Square Mile, Four Seasons Hotel Montreal offers more than just a stay — we deliver a luxurious lifestyle experience. From world-class dining at Marcus Restaurant to relaxation at our Forbes Five-Star Guerlain Spa, and exclusive access to Holt Renfrew Ogilvy, we are a vibrant hub of elegance, hospitality, and culture.

About the role:

The Assistant Spa Manager forms part of the management team and manages the daily activities of the Guerlain Spa, Fitness and Wellness area.

What you will do:

• Oversees all aspects of the department including interviewing and training staff, monitoring the facilities with the assistance of Engineering and Housekeeping and coordinating daily schedules for the Guerlain spa operational and therapist teams;

• Assists in creating Guerlain spa menus, seasonal treatments and a tasteful environment. Successful candidates will possess a strong awareness of current market trends and be able to sell spa retail in a creative and successful manner;

• Duties include but are not limited to treatment scheduling, monitoring treatment room utilization, monitoring and ordering operational supplies, communicating and prioritizing facility repairs with the Engineering team, ensuring the spa team is engaged, effectively communicating resort and corporate initiatives to the Guerlain spa team;

• Advocates on behalf of the Spa Department while building and maintaining strong working relationships with the other hotel department leadership teams;

• Extensive experience handling guest complaints including follow-up with the guest to ensure that the problem was resolved to their satisfaction. The Spa Manager should also feel confident in coaching the involved staff to avoid future lapses in service;

• Heavily involved in creating a strong marketing brand and sales techniques that build and drive both resort guest capture as well as local business. The successful candidate will possess a marketing skill set that includes a solid understanding of social media and the generation of seasonally appropriate content to drive business in both peak and low seasons;

• Execute any other designated task.

What you bring:

• Good communication skills in French, both spoken and written.

• An advanced level of English is required to ensure oral and written communication with business partners, stakeholders, suppliers, and a predominantly international clientele.

• Solid knowledge of Spa Management and have creativity and strong marketing, communication and holistic skills;

• Strong understanding of the financial budgeting and forecasting process for a spa business;

• Have a good resistance to stress and manage it positively and effectively;

• Be comfortable in a fast-paced environment;

• Excellent team management skills are required to engage and motivate a diverse and dynamic team;

• Demonstrate a very good team spirit;

• Interest and ability to provide outstanding service to our internal, external customers and our suppliers;

• Have an excellent presentation and elocution, in French and English, and interpersonal skills to meet the expectations of a high-end clientele;

• Maintain a professional appearance and behave in a mature manner and with integrity at all times, including outside the hotel while on business;

• Attention to detail and ability to multitask in a dynamic environment;

• Be organized, meticulous and resourceful;

• Demonstrate creativity and initiative;

• Strong computer skills, including a working knowledge of MS Word, Excel, and Book4Time;

• 3 to 4 years’ experience with diversity of Spa, Fitness and Wellness related management positions;

• College diploma preferably specializing in Business Management is encouraged, however, not essential if applicants have previous relevant work experience as therapist or esthetician.

What we offer:

• Comprehensive health benefits (dental, vision, life insurance, prescriptions, etc.).

• Discounts at MARCUS Restaurant and the Guerlain Spa.

• Employee recognition programs (Employee of the Month, anniversary celebrations, etc.).

• Complimentary meals per shift at Café 1440.

• Employer-contributed retirement plan.

• Paid vacation plus two additional floating holidays per year.

• Strong training and development programs.

• Employee travel program, including complimentary stays at Four Seasons properties worldwide (based on tenure and availability).

• And more!

The list of responsibilities above is not exhaustive and may evolve based on hotel needs and operational demands.

Four Seasons is an equal opportunity employer committed to diversity and inclusion. The masculine form is used only for ease of reading.