Digital Operations Workflow Manager

Lead digital operations at BMO Global Asset Management through workflow governance, publishing quality, and hands-on Contentful expertise. This leadership role shapes daily delivery.As Digital Operations Manager, you will manage intake, triage, prioritisation, and publishing across public websites and secure advisor platforms. You will administer Adobe Workfront, support Contentful users, coordinate agencies, and partner with Technology, Compliance, Marketing, Product, Sales, and Communications. The role also advances automation and AI with human review and BMO governance standards.Key Responsibilities:
Own intake, prioritisation, workflows, approvals, handoffs, and service levelsAdminister Adobe Workfront workflows, templates, queues, and reportingEscalate and troubleshoot Contentful entries, components, permissions, and publishingQuality-check requests before publishing across websites and advisor platformsLead team assignments, agency delivery, reporting, and workflow improvementsRequirements:
Five or more years in digital or content operationsWork management platform governance experience, including Adobe WorkfrontHands-on headless CMS experience, preferably ContentfulExperience directing teams, specialists, contractors, or agency resourcesWeb publishing standards, stakeholder communication, and agency management experienceBring workflow leadership, Contentful knowledge, publishing standards, and practical automation judgment to BMO Global Asset Management.
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