Customer Service Manager Canada

Lead Canadian customer service operations for S&S Activewear, resolving complex fulfillment issues and supporting contact center teams Monday through Friday.This full-time, exempt Customer Service Manager Canada role partners with contact center employees to improve satisfaction, loyalty, retention, and department performance. You will support Canadian customers and business partners, collaborate across U.S. and Canadian teams, and address escalations through resolution. The schedule is 8 a.M. to 5 p.M., Monday through Friday.Key Responsibilities:
Support contact center employees with customer satisfaction and complex problemsResolve fulfillment and delivery issues, identifying root causesPartner across teams on cross-border customer experience issuesTrack best practices and improve Standard Operating ProceduresOrganize workforce management activities as neededRequirements:
One to five years managing or supervising contact centersCustomer service support experienceStrong client-facing communication and leadership skillsMicrosoft Office experience and strategic thinking abilityBilingual English and French;
Canadian French preferredApply customer service leadership, operational judgment, and bilingual communication to strengthen S&S Activewear’s Canadian contact center.
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