Dispatcher
Langs Bus Lines Limited
About Us
For over 50 years we have been a recognized leader in school bus transportation throughout Southwestern Ontario. Our commitment to the communities where we live and work as well as our progressive customer service approach has made this possible. We are currently seeking a Contract Dispatcher to join our Oxford team.
The Opportunity
- Ensuring all routes have appropriate driver coverage and arranging substitutes for absent drivers.
- Reviewing and assigning drivers to routes and maintaining accurate route documentation.
- Logging and updating information in consortia portals to ensure compliance with school board and provincial regulations.
- Preparing, verifying, and maintaining route information using company software.
- Using and monitoring two-way radios to support drivers with on-route issues.
- Fielding incoming phone, email, and online inquiries about school transportation and charter trip bookings.
- Documenting concerns, incidents, and customer inquiries using CRM software and escalating when required.
- Coordinating charter trip bookings from entry through completion, including follow-up customer satisfaction checks.
- Receiving, verifying, and entering post-trip reports and forwarding information to Accounting and Payroll.
What We Need
- OSSD or equivalent.
- Strong customer service background with proven experience handling inquiries, resolving concerns, and providing professional support.
- Excellent communication skills, both verbal and written, with the ability to remain professional and calm under pressure.
- Strong prioritization skills, especially when managing urgent or complex issues.
- Flexibility and diplomacy to de-escalate situations and manage multiple demands.
- Excellent organizational and computer skills.
- Proficiency in Microsoft Outlook, Word, and Excel.
- Experience with web-based software applications and consortia portals is an asset
- Previous dispatch experience is an asset, but not required.
What We Offer
- Monday to Friday (no weekends)
- 6:00 am - 10:00 am shift
- Competitive Wages.
- Do not work any school holidays (except in exceptional circumstances).
If interested, please apply by August 4, 2026.
We thank all applicants and will contact only those whose qualifications most closely meet our requirements.
Vacancy posted 1 day ago
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