Bilingual Amazon Connect Engineer

Connex Telecommunications Inc.

Bilingual Amazon Connect Engineer (English/French)Company:
ConnexCare (Connex)Location:
CanadaPosition Type:
Full-Time
About the RoleConnex is seeking an experienced
Bilingual Amazon Connect Engineer
to design, develop, and support cloud-based contact centre solutions using Amazon Connect and AWS technologies.
The ideal candidate will have hands‑on experience building Amazon Connect environments, integrating AWS services, and troubleshooting complex technical issues. Strong communication skills in both English and French are essential.
Key Responsibilities
Design, configure, and maintain Amazon Connect contact centre solutions.
Develop and optimize contact flows, routing profiles, queues, and IVR systems.
Build integrations using AWS Lambda, Amazon Lex, API Gateway, and other AWS services.
Implement automation, reporting, and monitoring solutions.
Troubleshoot Amazon Connect issues and provide ongoing technical support.
Collaborate with internal teams and clients to understand business requirements.
Support contact centre migrations, enhancements, and new implementations.
Create and maintain technical documentation.
Required Qualifications
Professional fluency in
English and French, both written and spoken.
Hands‑on experience implementing and supporting Amazon Connect.
Strong knowledge of AWS Lambda, Amazon Lex, and API integrations.
Experience developing and troubleshooting Amazon Connect contact flows.
Understanding of contact centre operations, IVR, call routing, and telephony.
Experience with Python or JavaScript.
Strong analytical, troubleshooting, and communication skills.
Preferred Qualifications
AWS certifications.
Experience with Amazon Bedrock, Contact Lens, CloudWatch, or Amazon S3.
Experience migrating contact centres from platforms such as Genesys, Five9, or Cisco.
Familiarity with CRM integrations and conversational AI.
Experience working in client‑facing or consulting environments.
Why Join Connex?Join a team delivering modern cloud contact centre solutions using AWS technology. You'll have the opportunity to work on diverse projects, contribute to technical decisions, and help clients improve their customer experience.
#J-18808-Ljbffr

Apply

Vacancy posted 2 hours ago

Similar jobs that could be interesting for youBased on the Bilingual Amazon Connect Engineer in Winnipeg, MB vacancy

Amazon Connect Cloud Engineer
Design Amazon Connect solutions remotely across Canada using IVR, AWS Lambda, and cloud-native development. Support enterprise-scale customer engagement environments.Capgemini Engineering seeks an AWS Connect Engineer with strong hands-on experience delivering secure, scalable...
Suggested
Remote work
Capgemini Engineering
Winnipeg, MB
2 hours ago
Amazon Connect Developer
About BrainRidge BrainRidge Consulting is an engineering-led, AI-native technology consulting firm focused exclusively on financial services... ...of an enterprise, and we're growing.The Role As an Amazon Connect Developer, you'll design, build, and scale cloud contact center...
Suggested
BrainRidge Consulting
Winnipeg, MB
1 hour ago
Amazon Connect Architect
...JOB SUMMARY We are seeking an experienced Amazon Connect Architect to lead the architectural design and implementation of cutting‑edge features released by AWS. This role involves partnering with business stakeholders to deliver seamless, high‑performing customer experiences...
Suggested
Long term contract
Compunnel Inc.
Winnipeg, MB
2 hours ago
Amazon Connect Developer / Designer
...at genpact.Com and on LinkedIn, X, YouTube, and Facebook.Role: Amazon Connect Developer / Designer Role Summary: We are looking for an... ...ownership of problems through resolution.Work as a hands‑on engineering contributor within the client’s transformation team and deliver...
Suggested
Immediate start
Genpact Ltd.
Winnipeg, MB
1 hour ago
Lead Amazon Connect Consultant
Lead Amazon Connect solution design with IVR and routing expertise across enterprise Contact Center initiatives. Own technical delivery from... ...Connect expertise to lead reliable Contact Center delivery, integrations, troubleshooting, and engineering governance. #J-18808-Ljbffr
Suggested
HCLTech
Winnipeg, MB
2 hours ago
Amazon Connect Functional Lead
...Accenture AWS Business Group (AABG). AABG is the deepest relationship Amazon Web Services has with any partner in the ecosystem. Choosing... ...about our AABG and AWS at Accenture here: Are: A skilled Amazon Connect Functional Specialist with deep expertise Amazon connect...
Full time
Work at office
Local area
2 days per week
3 days per week
Accenture PLC
Winnipeg, MB
1 hour ago
Amazon Connect Solutions Lead
Accenture is seeking a skilled AWS Connect Functional Specialist to design and configure customer, supervisor and agent experiences within cloud contact center environments. You will translate business requirements into Omni-Channel experiences including routing strategies,...
Accenture PLC
Winnipeg, MB
1 hour ago
Amazon Connect Solution Architect
Architect Amazon Connect transformations for Accenture Song clients, combining cloud contact center expertise with hands-on delivery leadership. Guide secure, scalable omnichannel solutions.This client-facing technology leadership role focuses on large-scale CCaaS modernization...
1200 Accenture Inc Company
Winnipeg, MB
2 hours ago
Ccaas Tech Lead - Amazon Connect
...and quality assurance.The Work: The CCaaS Technical Lead - Amazon Connect is responsible for end‑to‑end technical leadership across contact... ...day‑to‑day technical leadership to Technical Associates and engineers, reviewing designs, configurations, and build outputs. Support...
Full time
Work at office
Local area
Accenture PLC
Winnipeg, MB
1 hour ago
Ccaas Solution Architect - Amazon Connect
...growing our resources Architecture & Strategy Lead the end-to-end solution architecture for CCaaS migration programs (on-prem to Amazon Connect). Define target-state architecture, transition states, and migration roadmaps. Design omnichannel customer experience solutions (voice...
Full time
Work at office
Local area
Shift work
Accenture PLC
Winnipeg, MB
1 hour ago
Amazon Connect Developer Aws Integrations
Build Amazon Connect solutions at Genpact using AWS Lambda and APIs while supporting the client’s transformation initiative independently. Eastern Time overlap is required.This experienced, hands-on developer designs and delivers end-to-end contact-center solutions. The work...
Genpact Ltd.
Winnipeg, MB
2 hours ago
Ccaas Architect - Amazon Connect At Accenture
Elevate cloud contact center solutions as a CCaaS Solution Architect at Accenture. Focus on Amazon Connect while driving innovation and customer-centric strategies in a dynamic environment. In this senior role, you'll lead the delivery of complex CCaaS solutions aligned with...
Accenture PLC
Winnipeg, MB
1 hour ago
Ccaas Solution Architect - Amazon Connect
...ever-changing space.You Are: A client-facing technology leader with deep expertise in cloud contact center transformation and Amazon Connect. You combine strong solution architecture capabilities with hands‑on delivery leadership and a consulting mindset. You know how to...
Full time
Work at office
Local area
Shift work
1200 Accenture Inc Company
Winnipeg, MB
2 hours ago
Senior Amazon Connect Architect Role
Drive innovation in customer service as a Senior Amazon Connect Architect, focusing on high-performance architecture and seamless integrations. Engage with business teams to enhance customer interactions across channels. This role emphasizes your extensive expertise in Amazon...
Compunnel Inc.
Winnipeg, MB
1 hour ago
Lead Amazon Connect Developer In Toronto
Elevate customer experience as a Lead Developer specializing in Amazon Connect and IVR solutions in Toronto, Ontario. Your expertise will shape contact flows, self-service, and speech recognition implementations. This hybrid remote role requires experience in developing IVR...
Remote work
Zernam
Winnipeg, MB
1 hour ago
Senior Aws Cloud Engineer: Amazon Connect & Devops Lead
A leading technology company is seeking a Senior DevOPS/Cloud Engineer to provide expertise in AWS cloud platforms and lead the design of cloud-based contact center solutions. The ideal candidate will have over 10 years of experience in software development, extensive knowledge...
Rubicon Path
Winnipeg, MB
2 hours ago
Technical Lead - Contact Center/Amazon Connect
...looking for a resource with a combination of Contact Center/Amazon Connect technical skills and AWS DevOps capabilities. However, we... ...Establish reusable development standards, technical governance, and engineering best practices. Coordinate with architecture, development,...
Raas Infotek LTD
Winnipeg, MB
2 hours ago
Senior Aws & Amazon Connect Solutions Architect
An established tech company in Toronto is seeking a Senior Solutions Designer to provide senior level expertise in AWS cloud platform. The role involves leading the design and implementation of cloud-based contact center solutions and developing technical documentation. The ...
Rubicon Path
Winnipeg, MB
2 hours ago
Aws Connect Engineer
...Accenture AWS Business Group (AABG). AABG is the deepest relationship Amazon Web Services has with any partner in the ecosystem. Choosing... ...our AABG and AWS at Accenture here: Description As an AWS Connect Engineer, you will lead the design, implementation, and optimization of...
Full time
Work at office
Local area
2 days per week
3 days per week
Accenture PLC
Winnipeg, MB
1 hour ago
Amazon Connect Developer — Finserv Cloud Cx & Integrations
...BrainRidge Consulting in Canada is seeking an Amazon Connect Developer to design, build, and scale cloud contact centre solutions for financial services clients. You will work with stakeholders, architects, and delivery teams to turn customer engagement goals into production...
BrainRidge Consulting
Winnipeg, MB
1 hour ago
Aws Connect Engineer
$89.95k - $156.31k per year
At Capgemini Engineering, the world leader in engineering services, we bring together a global... ...ConsideringWe are seeking a highly skilled AWS Connect Engineer with strong hands-on experience... ...cloud contact center solutions using Amazon Connect. The ideal candidate will have...
Full time
Local area
Remote work
Capgemini Engineering
Winnipeg, MB
1 hour ago
Senior Amazon Connect Architect - Ai & Omnichannel Expert
...Compunnel, Inc. is seeking an experienced Amazon Connect Architect in Toronto, Ontario, who will lead the architectural design and implementation of innovative features released by AWS. The role involves collaborating with business stakeholders to create high-quality customer...
Compunnel Inc.
Winnipeg, MB
1 hour ago
Tech Lead - Ivr & Contact Centre/ Amazon Connect Developer
$110k - $120k per year
...project teams to deliver solutions. Work within Agile/Scrum delivery teams. Required Skills: Strong hands-on knowledge of AWS Amazon Connect. Strong experience developing IVR and contact centre applications. Experience with contact flow design, call routing, self-...
Remote work
Zernam
Winnipeg, MB
2 hours ago
Dcn Connectivity Engineer
...global repeatability. To know more about our Data Centers Infrastructure solutions please visit is seeking a highly motivated Connectivity Engineer to support the delivery of hyperscale data center projects across North America. This role serves as the technical authority...
For contractors
Work at office
Worldwide
Relocation
SLB
Winnipeg, MB
1 hour ago
Data Engineer At Amazon Traffic Engineering
Transform traffic data into insights at Amazon's Traffic Engineering team as a Data Engineer. Drive real-time protections against advanced bot threats through innovative data solutions. Amazon is seeking a Data Engineer passionate about revolutionizing traffic management. Your...
Amazon.com
Winnipeg, MB
1 hour ago
Senior Software Engineer At Amazon
Elevate AWS Utility Computing by becoming a Senior Software Development Engineer focused on networking architecture. Tackle large-scale problems and lead technical advancements at Amazon. Join AWS Utility Computing as a Senior Software Development Engineer. With a focus on...
Amazon Web Services (AWS)
Winnipeg, MB
1 hour ago
Amazon Software Development Engineer I
Build scalable systems at Amazon as a Software Development Engineer I, using programming, cloud-native architectures, and distributed systems. Canadian locations are available.This entry-level engineering position covers the full code lifecycle, from design through deployment...
Amazon Inc.
Winnipeg, MB
1 hour ago
Data Engineer, Amazon Traffic Engineering
Data Engineer, Amazon Traffic EngineeringWe are seeking a talented Data Engineer to join Amazon's Traffic Engineering organization in developing next-generation bot detection and mitigation capabilities. As a Data Engineer, you'll be at the forefront of revolutionizing how we...
Amazon.com
Winnipeg, MB
1 hour ago
Embedded Connectivity Engineer Ess
Connect Foreseeson Technology’s Energy Storage System through embedded telemetry, diagnostics, and device interfaces using C/C++ and Linux.This Embedded Systems Engineer develops local and cloud-connected monitoring for a modular ESS. You will create embedded data interfaces...
Local area
Foreseeson-Technology-Inc.-2
Winnipeg, MB
1 hour ago
Kafka Connect Integration Engineer
Build and maintain Kafka Connect integrations in Calgary, Alberta, onsite five days weekly, using source, sink, and connector lifecycle... .../CD processesRequirements: Eight-plus years in integration engineering, streaming, or platform operationsHands-on Kafka Connect deployment...
TEKFORTUNE INC
Winnipeg, MB
1 hour ago

Do you want to receive more vacancies?

Subscribe and receive similar vacancies to Bilingual Amazon Connect Engineer. Be the first to apply!