Product Support Specialist (Program Admin Officer)

Department: Service Nova Scotia

Location: HALIFAX

Type of Employment: Term

Union Status: NSGEU - NSPG

Closing Date: 10-Jun-26 (Applications are accepted until 11:59 PM Atlantic Time)

At Service Nova Scotia, we help citizens, businesses, and municipalities access a variety of government programs and services - we are committed to putting Nova Scotians at the heart of everything we do! Guiding us in the delivery of service is our commitment to inclusivity, building relationships, and keeping current with the needs of Nova Scotians, making our Province a great place to live, work and do business.

About Our Opportunity

Reporting to the Manager of Operations Support, as the Program Support Specialist, you will support service delivery outcomes across various channels. You will be responsible for assisting with the development, coordination, administration and support for services and systems utilized by the Business Registration Unit, Provincial Contact Centre, and Access Nova Scotia Offices. You will be accountable for ensuring quality assurance processes are adhered to. You will work with and provide support to Citizen Services teams, Program Owners and key stakeholders by adhering to established support models, reviewing and suggesting revisions to current support processes and providing recommendations for the development of effective and efficient processes to support service delivery.

Primary Accountabilities

• Responsible for user access controls, developing processes to support on boarding and off boarding of team members.

• Inventory management of serial and non serial inventory utilizing STOR best practices

• Supporting Quality assurance reviews of all programs.

• Assisting analysts in improving programs processes to support effective program delivery, program launches, new program implementation and system replacements.

• Working with team members to support program enhancements requested by program areas, legislative changes and audit recommendations.

• Managing your time and work priorities while reaching targeted service objectives.

• Providing technical guidance when required, analyzing data from various sources to draw appropriate conclusions and the ability to make suitable recommendations. This will include user acceptance testing, development and monitoring of reports.

• Drafting communications, assisting in the development of training and delivering training, presenting at meetings, leading workshops, and performing other related duties as required.

Qualifications and Experience

To be successful in this position, you hold a minimum of a bachelor’s degree, in addition to 1 year of related experience; or an equivalent combination of training and experience. You are a team player who demonstrates initiative, exercises good judgment, has above average organizational skills, and the ability to work with diverse groups. In addition to this, you must be proficient with Microsoft Office 365 including Excel, Word and PowerPoint, possess excellent communication skills and interpersonal skills (both verbal and written). You must demonstrate the ability to effectively interact with internal and external stakeholders in a manner that strengthens and builds collaborative relationships.

• Experience working in a project environment and assisting in implementing new initiatives.

• Effective facilitation skills and have experience delivering training or information sessions.

• The ability to effectively manage and prioritize high volume work.

• Knowledge of programs along with respective legislation, policies and procedures

You have a working knowledge of the service platforms utilized by the Business Registration Unit, i.e., AMANDA (Nova Scotia Business Registry), NSIFTA (International Fuel Tax), RegSys (Registry of Joint Stock Companies), SMP (Special Move Permit system), etc.

In addition, you have knowledge of the policies and procedures delivered by the Business Registration Unit.

We will assess the above qualifications and competencies using one or more of the following tools: written examination, standardized tests, oral presentations, interview(s), and reference checks.

Equivalency

Applicants relying on education and experience equivalencies must demonstrate such equivalencies in their application.

Benefits

Based on the employment status and union agreement, the Government of Nova Scotia offers its employees a wide range of benefits such as a Defined Benefit Pension Plan, Health, Dental, Life Insurance, General illness, Short- and Long-Term Disability, Vacation and Employee and Family Assistance Programs. For information on all our Benefit program offerings, click here: Benefits for government employees.

Working Conditions

Normal work week is 35 hours/week, 7 hours/day.

May be required to work overtime on occasion.

Additional Information

This is a TERM employment opportunity with anticipated end date of May 1, 2027. The appointment status (‘term’, ‘temporary’ or ‘casual’) is dependent on the start date of the successful candidate.

What We Offer

• Career development where you have access to career guidance, tools, resources, and ongoing training for every stage of your career

• Engaging workplace: our employees feel valued, respected, connected, and tuned in, we have forward-thinking policies and strategies

• Countless career paths

Pay Grade: PR 06 - PR 10

Salary Range: $2,112.87 - $3,029.89 Bi-Weekly

Employment Equity Statement: Our goal is to be a diverse workforce that is representative, at all job levels, of the citizens we serve. The Government of Nova Scotia has an Employment Equity Policy, and we welcome applications from Indigenous People, African Nova Scotians and Other Racially Visible Persons, Persons with Disabilities and Women in occupations or positions where they are under-represented. If you are a member of one of these equity groups, you are encouraged to self-identify on your electronic application.

Accommodation Statement: We are committed to providing an inclusive and accessible recruitment process. Candidates may request accommodations based on any grounds protected by the Human Rights Act. If you require an accommodation throughout the recruitment process, please contact us at View email address on ca.workus.org.

This is a bargaining unit position initially restricted to current civil service employees represented by the Nova Scotia Government Employees Union (NSGEU). If applying from outside a government office, employees must apply correctly via this link:

Failure to apply correctly means that your application will not be given first consideration as a bargaining unit applicant, and will only be included if external applications are pursued.

External applicants and current casual employees will only be considered if there are no qualified civil service bargaining unit candidates. PLEASE NOTE: Candidates will not be considered for an interview if applications are incomplete or are missing information.

If you are receiving a pension from the Nova Scotia Public Service Superannuation Plan (PSSP) or any related plans, you cannot receive pension payments while contributing to the same plan. If you accept a position that requires PSSP contributions, your pension payments must be stopped. Please contact the Nova Scotia Pension Services Corporation for more information.

Offer of employment is conditional upon the completion of all applicable background checks and confirmation of credentials, the results of which must be satisfactory to the employer. We thank all applicants for the interest, however, only those selected for an interview will be contacted. All questions and concerns may be directed to ***email_hidden***.