Head Of Advisor Technology - Americas

Provides the strategic direction, oversees and leads a team of technical support staff who design, develop, test, implement and monitor software and tools. Acts as a subject matter expert and thought leader, and manages the implementation of divisional products. Manages Leads the evaluation and selection of IT vendor products. Partners with leaders to strategize and effectively shape IT demand that will deliver business impact.
Provides the strategic direction, oversees and leads a team of technical support staff who design, develop, test, implement and monitor software and tools. Acts as a subject matter expert and thought leader, and manages the implementation of divisional products. Manages Leads the evaluation and selection of IT vendor products. Partners with leaders to strategize and effectively shape IT demand that will deliver business impact.
Core Responsibilities
Hires, evaluates, and supervises crew. Provides guidance and training as necessary to develop crew. Sets performance standards, reviews performance, and makes informed compensation decisions in accordance with all applicable Human Resources policies and procedures.
Provides full strategic ownership for delivering software releases relating to the product for the business units, managing the testing, evaluation, and selection of IT vendor products. Works with business clients to determine scope, and develops and implements environmental requirements for each project.
Develops and implements staffing and operational plans. Effectively leverages various staffing options and manages a global workforce. Develops and implements short and long term department goals and ensures alignment with the overall strategy. Monitors service delivery metrics and overall performance.
Develops and implements changes to department policies and procedures to meet changing business needs and to achieve department objectives. Identifies opportunities for continuous improvement and implements appropriate strategies and technologies for building products and delivering services.
Leads quality initiatives to improve the delivery of service levels. Plans, develops, and executes short and long range goals to ensure divisional success.
Develops and maintains relationships with key stakeholders to provide long-term collaborations and deliver successful business outcomes.
Reviews expenses and ensures department operates within budgetary guidelines. Leads the strategy and execution to build, buy, and integrate business technology solutions.
Ensures staff complies with information technology and information security policies and procedures, and verifies that deliverables meet requirements.
Participates in special projects and performs other duties as assigned.
Qualifications
Minimum of ten years related work experience, with at least five years of project management experience.
Undergraduate degree or equivalent combination of training and experience. Graduate degree preferred.
How We WorkVanguard has implemented a hybrid working model for the majority of our crew members, designed to capture the benefits of enhanced flexibility while enabling in-person learning, collaboration, and connection. We believe our mission-driven and highly collaborative culture is a critical enabler to support long-term client outcomes and enrich the employee experience.
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