Data Center Director 4997

Alteo is seeking a Data Center Director for a permanent position based in Victoriaville.
*** Hybrid work: 3 days in the office;
2 days remote ***
You will be responsible for ensuring that our clients’ requests are handled efficiently while actively participating in the department’s operational management. Drawing on your strong customer service skills and inspiring leadership, you will effectively contribute to customer satisfaction and the professional growth of your team members.
RESPONSIBILITIES:>
Lead the data center
Ensure the technical and operational integrity of the data center (including the entire IT infrastructure that supports hosted services)
Ensure the proper functioning of electromechanical systems, ranging from power supply to cooling. You will also be responsible for the physical security of the data centers (e.G., access control, fire protection, etc.)
Ensure that incidents, service requests, and issues are managed effectively in accordance with best practices (ITIL) and established customer service level agreements (SLAs)
Manage and coordinate incident support, and be assigned to it on a rotating basis to assist with major issues (escalations)
Ensure that various projects are carried out efficiently and delivered on time and within budget
Ensure that maintenance work and recurring activities (e.G., backups) are performed efficiently and correctly
Measure, monitor, and report on data center performance (using specific metrics)
Manage, control, and maintain the equipment inventory to ensure sufficient hardware is available at all times to meet established service level agreements (SLAs)
Develop a strategic vision to support business needs by leveraging standards, best practices, and data center-specific norms
Continuously monitor the latest IT developments and evaluate their relevance to the organization
Develop and maintain strategic business relationships with our suppliers while ensuring that related proposals are negotiated effectively
Audit and ensure the documentation for operating procedures, technical documentation, and processes under your responsibility is up to date
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Ensure the sound management of assigned human resources
Lead team activities, including planning, work organization, and task coordination
Actively participate in the hiring process
Ensure team engagement and full compliance with internal policies
Oversee the team’s development and performance.
PROFILE:
DEC/BAC in IT or equivalent
5+ years of experience in IT infrastructure management
Experience in team management
Expertise in data center-specific infrastructures and environments
Experience in SMEs (a plus)
Knowledge of ITIL practices (a plus)
Unifying leadership
Strong communication skills and dynamism
Proactivity and autonomy
Excellent organizational and planning skills
Ability to propose creative and innovative solutions
Strong listening and interpersonal skills, with both clients and colleagues
Commitment to meeting obligations
Naturally results-oriented and focused on client satisfaction
Commitment to respect, courtesy, collaboration, and kindness
Ability to resolve interpersonal conflicts tactfully
Stress tolerance and excellent adaptability
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