Tmw Systems Analyst & Business Process Specialist

TMW SYSTEMS ANALYST & BUSINESS PROCESS SPECIALIST
Full-time
At Vision Transportation, it is our mission to provide a great work environment for all our employees! Our core values are trust, teamwork, innovation, positivity and wellness. With three locations, Vision Transportation continues to grow and we are always looking for talented professionals to join our family. We are looking for passionate and experienced people in the logistics industry. If you if you enjoy working in a fast-paced environment you will thrive in this position.
Vision Transport is seeking an experienced TMW (Trimble TruckMate) Subject Matter Expert to join our team on-site in Mississauga, ON. In this role, you will serve as the crucial operational bridge between daily transportation business processes and TMW software capabilities.
Working directly alongside dispatchers, brokerage specialists, and administrative teams, you will optimize TruckMate workflows, customize user interface screens, build complex database reports, and streamline operational procedures. You will report directly to Vision Transport Administration while maintaining alignment with Manitoulin Group of Companies (MGC) Shared IT Services, strictly adhering to ISO 27001 ISMS policies and corporate Change Management frameworks.
Key Responsibilities1. Workflow Optimization & Business Process AlignmentPartner directly with Vision Transport dispatchers, brokerage personnel, and warehousing staff to map current workflows and identify operational bottlenecks.
Leverage native TruckMate customization capabilities (table-driven settings, menu options, custom fields, and layout modifications) to streamline screen flows and boost user productivity.
Translate business requirements into functional software setups without relying on unnecessary custom programming.
2. Reporting & Data AnalysisAnalyze TruckMate database schemas and data structures to develop, optimize, and maintain custom operational and executive management reports.
Utilize SQL, Crystal Reports, SSRS, or SAP BusinessObjects to provide actionable insights for freight brokerage, asset utilization, and warehousing metrics.
Ensure custom queries and reports are optimized to prevent performance degradation on the underlying DB2 database infrastructure.
3. IT Governance, Security & Change ManagementAdhere strictly to Manitoulin Group of Companies' Information Security Management System (ISMS) policies and ISO 27001:2022 security controls.
Follow formal IT Change Management procedures by thoroughly testing and vetting all system changes, interface configurations, and new reports in the Development environment prior to production release.
Collaborate with MGC Shared IT teams (Infrastructure, Development, EDI) to request vendor SOWs (e.G., Trimble EDI configurations) or specialized environment support.
4. End-User Support & TrainingProvide hands-on, in-office support and functional guidance to operational staff regarding best practices within TMW TruckMate.
Develop user documentation and conduct training sessions for staff on new workflow enhancements, report usage, and system updates.
Required Experience & SkillsTrimble TruckMate Expertise: Minimum 3+ years of direct experience administering, supporting, and optimizing Trimble TruckMate (TMW) in a transportation environment. Experience with recent releases (v24/v25+) preferred.
Domain Knowledge: Solid understanding of freight brokerage operations, asset-based trucking, and warehousing concepts, terminology, and workflows.
Technical & SQL Proficiency: Strong SQL query development skills and demonstrated experience in database schema navigation and custom report writing.
Business Analysis: Proven capability to translate complex operational feedback from dispatchers and managers into efficient software workflow solutions.
On‑Site Availability: Ability to work full‑time on‑site at the Mississauga, ON office. Work can be performed remotely as needed.
Preferred QualificationsExperience operating within an ISO 27001 certified environment or structured ITIL change management framework.
Familiarity with DB2 database structures and basic query execution plan optimization.
Previous experience in a shared services corporate model collaborating across IT and business units.
What do we offer to you?
GreatPeople toWorkWith!
Paid Personal Days
Company Paid Benefits
Company Profit Sharing
Promote from Within
Fun Company Events!
Expected Salary Range: CAD $90,000 - $115,000 / year (commensurate with experience)
Some travel may be required
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