Digital Customer Success Manager At Jazzhr

Elevate customer experiences as a Digital Customer Success Manager at JazzHR. This role focuses on high-volume, automated engagements to drive customer onboarding and retention success.
In this position, you will manage a diverse book of business while leveraging digital engagement strategies, automation, and playbooks. Your role emphasizes proactive outreach, analytics tracking, and collaboration with support teams to deliver consistent outcomes at scale. You will facilitate account reviews and ensure customers maximize their product value through efficient, high-touch interactions.
Key Responsibilities: - Manage a broad portfolio of JazzHR customer accounts - Execute digital engagement strategies and playbook automation - Proactively engage customers using health score indicators - Resolve higher-complexity service tickets collaboratively - Monitor and maintain service-level response times
Requirements: - 2–4 years in a customer-facing SaaS role - Experience with high-volume account management - Strong communication skills for digital engagement - Ability to multitask and follow structured processes - Familiarity with Gainsight or similar CS platforms
Drive customer success through automation and strong communication at JazzHR.#J-18808-Ljbffr