Senior Technical Specialist - Long Haul Trucking & Cargo

About Us
Echelon Insurance provides Personal and Commercial Specialty Insurance solutions to protect Canadian families and businesses across Canada, through our trusted network of Broker partners. Echelon is a member of the CAA Club Group of Companies and is an equal opportunity employer who offers a professional environment that champions collaboration, trust, and growth to drive success. We cultivate a great working dynamic to help us deliver what is best for our associates, Brokers, and Customers.About Us
Echelon Insurance provides Personal and Commercial Specialty Insurance solutions to protect Canadian families and businesses across Canada, through our trusted network of Broker partners. Echelon is a member of the CAA Club Group of Companies and is an equal opportunity employer who offers a professional environment that champions collaboration, trust, and growth to drive success. We cultivate a great working dynamic to help us deliver what is best for our associates, Brokers, and Customers.Who We Are
Are you ready to join an award-winning, purpose-driven culture? Welcome to the CAA Club Group of Companies (CCG), where purpose leads to passion!At CCG, we are committed to delivering exceptional Associate experience. We offer:Work-life harmony with access to an award-winning holistic wellness program,Continuous learning through our robust corporate curriculum and education reimbursement program,Incredible rewards, travel incentives, and product and service discounts,Pay-for-performance and best-in-class recognition programs, andCompetitive benefits include a defined contribution plan, personal spending account, and so much more.Join our growing team where everyone belongs!Position Details
What You Will Do
Serve as the primary claims relationship contact for strategic transportation accounts, acting as a trusted advisor throughout the claims lifecycleProvide proactive, transparent and timely communicationConduct claim review meetings and stewardship discussions with customers and brokersCollaborate with Customer Service Liaisons and leadership teams to address service concerns, escalations and opportunities for service enhancementEnsure service standards and response expectations are consistently achievedAdvocate for customers while balancing sound claims management and business objectivesSupport the delivery of specialized service offerings for key transportation clients, including reporting, file reviews and customized claims solutionsDevelop and maintain productive relationships with brokers, insureds, transportation clients, vendors and internal business partnersWork collaboratively with Underwriting, Risk Services, Legal, Finance and Claims leadership teams to support customer retention and portfolio profitabilityAct as a senior claims representative during customer meetings, broker reviews and strategic account discussionsCoordinate and oversee service providers, including independent adjusters, appraisers, engineers and legal counselIdentify opportunities to strengthen business relationships and enhance the overall customer experienceDevelop and maintain productive relationships with brokers, insureds, transportation clients, vendors and internal business partnersAct as a recognized subject matter expert in commercial transportation and specialty claimsMentor, coach and provide technical guidance to claims professionals across the departmentShare best practices and contribute to the development of technical training programsIdentify trends, emerging risks and opportunities to improve claims processes and customer outcomesParticipate in strategic initiatives designed to enhance operational effectiveness and service deliverySupport innovation in claims handling, customer engagement and transportation claims managementFoster a culture of accountability, collaboration and customer-centric decision makingSalary range is not inclusive of total compensation. The expected salary range for this position will be impacted by factors such as the successful candidate’s skills, experience and working location, as well as the specific position’s business line, scope and level. Candidates with salary expectations outside of the range are encouraged to apply.Who You Are
Completed post-secondary education or equivalent experienceCIP or working towards designation7+ years’ experience handling first party and cargo claimsAMF License (Commercial Auto)Ability to understand insurance contracts in various jurisdictionsKnowledge of principles and practices of claims settlement, policy wording, fraud investigations and coverage issuesStrong organizational, decision making, time management and problem-solving skillsExcellent communication skills;
both written and verbalDemonstrated negotiation skillsAdaptability and willingness to learnAbility to collaborate in a team environment;
prioritize and multi-taskAbility to cross-reference information with attention to detailGood general computer knowledge requiredWe may use AI tools to help us through the recruitment process.Our Commitment
We are an equal opportunity employer and are committed to providing employment accommodation in accordance with all applicable Provincial Human Rights and Accessibility Legislation. CCG will provide accommodations to job applicants with disabilities throughout the recruitment process. If you require an accommodation, please notify us and we will work with you to meet your needs.
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