Product Support Operations Manager

Float

Lead Float’s Product Support operations using AI-first systems, customer insight, and measurable service standards across Canadian businesses. Own the function’s people, quality, and customer impact.As Product Support Manager, you will lead Associates and Specialists while setting strategy, standards, and operating rhythms. You will manage SLAs, quality, CSAT, efficiency, first-contact resolution, and cost-to-serve. Your work will shape support tooling, automation, incident response, and the product roadmap.Key Responsibilities:
Define Product Support strategy, roadmap, and operating planOwn targets for SLAs, quality, CSAT, and efficiencyBuild dashboards, reporting cadence, and review rhythmsAdminister Zendesk, phone, IVR, AI assistants, and analytics platformsPlan capacity and hiring for launches and seasonal demandRequirements:
7+ years in technical support, digital customer service, or IT help desk2+ years managing people, ideally managers or team leadsExperience designing operating models and durable improvementsData-driven approach to targets, forecasting, and prioritizationAI-first perspective with shipped automation or AI support changesBring operational leadership, data-driven decision-making, and AI-first support expertise to Float’s growing Product Support function.
#J-18808-Ljbffr

Apply

Vacancy posted 1 hour ago

Similar jobs that could be interesting for youBased on the Product Support Operations Manager in Winnipeg, MB vacancy

Field Operations Support Assistant
...associates. Provides administrative and clerical support to a funeral home, cemetery, crematory or... ...documentation to support requested products and services are accurate and complies... ...preparation of obituaries Assists Location Management, Sales, Family Service Counselors and...
Suggested
Full time
Work at office
Service Corporation International
Winnipeg, MB
2 days ago
Manager, Product Support
...businesses to streamline financial operations and optimize cash flow, so... ...perspective to our team and product. Your voice is important, and... ...cards, automated expense management, next-day bill payments, high... ...accounts, and industry-leading support, all built in Canada, for Canada...
Suggested
Seasonal work
Work at office
Flexible hours
Shift work
Weekend work
Afternoon shift
2 days per week
3 days per week
Float
Winnipeg, MB
1 hour ago
Manager Of Product Support
Product Support is the front door to Float for thousands of Canadian businesses, and it is one of the strongest... ...product insight we have. We’re looking for a Manager to own that function: its people, its quality, its operations and its impact on customersAs part of our Product...
Suggested
Seasonal work
Remote work
Flexible hours
Shift work
Weekend work
Afternoon shift
Float
Winnipeg, MB
1 hour ago
Production Operations Manager
Do you enjoy problem solving and supporting your team? Are you process driven and detail oriented? Does being a part of an organization... ...you? Take the leap and make your mark at Plan Group!As Production Operations Manager, You Will Lead continuous improvement initiatives...
Suggested
For contractors
Plan Group Inc.
Winnipeg, MB
1 hour ago
Product Operations Manager
$120.8k - $151k per year
...banking with intuitive spend management, bill pay, and travel software... ...finance teams to accelerate operations, gain real‑time visibility, and... ...the tools, resources, and support you need to grow your career.... ...customers and our company. From product operations that ensure...
Suggested
Work at office
Remote work
Work from home
Brex
Winnipeg, MB
1 hour ago
Manager Product Support Toronto
Lead Product Support at Float in downtown Toronto, using people leadership and AI-first operations to serve Canadian businesses. This hybrid role includes office days.As Manager, Product Support, you will lead Product Support Associates and Specialists while owning people management...
Work at office
Float
Winnipeg, MB
1 hour ago
Janitor/Production Support - Custom Castings
$19.4 per hour
...seeking a reliable and hardworking Janitor/Production Support team member to help maintain a clean,... ..., offices, and common areas. Manage the employee uniform program. Clean,... ...sweeping and removing garbage and debris. Operate a snowblower and clear paths of snow....
Permanent employment
Full time
Shift work
Nordstern Group of Companies
Winnipeg, MB
17 days ago
Product Manager, Operations
...moves the P&L: sales, marketing, operations, finance, and technology,... ...build and sell our own tech products (Avia, Orca, Kora, and what's... ...looking for a seasoned Product Manager with strong business acumen,... ...implementation, go-live, and post-launch support. Minimum 2 years of...
Shift work
Retailogists Inc.
Winnipeg, MB
1 hour ago
It Ops (Operation & Support) Manager
...seeking a highly experienced and proactive Technical Support Manager to manage and oversee the daily operations of our IT support and infrastructure services. The... ...to improve operational efficiency and end‑user productivity. Qualifications Bachelor’s degree in Computer...
Work at office
North Horizon Holdings Inc.
Winnipeg, MB
1 hour ago
It Ops (Operation & Support) Manager
...venture capital, and real estate. IT Operations & Support ManagerThe OpportunityWe are seeking a hands-on IT Operations & Support Manager to lead our IT operations team and ensure... ..., resilience, efficiency, and user productivity through process improvement, automation,...
Work at office
North Horizon Holdings Inc.
Winnipeg, MB
1 hour ago
Production Manager - Winnipeg
Join Amrize as a Production Manager and help construct what's next. If you're ready to put your skills... ...for the safety, financial and operational performance of the St-Constant Cement Plant... ...or services along with team members or support functions outside Quebec. Experience...
Internship
Work at office
Local area
Flexible hours
Amrize
Winnipeg, MB
8 days ago
Manager, Content Production & Operations
...immunology, oncology and neuroscience - and products and services in our Allergan... ...portfolio. We have an opportunity for a Manager, Content Production & Operations to join AbbVie Canada's Internal... ...delivery of content solutions that support business objectives. The Manager...
For contractors
Freelance
AbbVie Inc.
Winnipeg, MB
1 hour ago
Senior Operations & Production Manager
Senior Operations & Production Manager - LandscapingJob SummaryWe are seeking an experienced, hands‑on Senior Operations & Production Manager to oversee... ...to ensure efficient execution. Lead, mentor, and support project managers, supervisors, foremen, and field crews....
Casual work
Work at office
Synectics Inc.
Winnipeg, MB
1 hour ago
Senior Product Operations Manager
...Reporting to the Bentley Open Applications Division COO, the Senior Product Operations Manager plays a pivotal role in enabling high‐performing, empowered... ...to identify opportunities to improve ways of working and support teams in implementing sustainable change.* Surface...
Apprenticeship
Work at office
3 days per week
Bentley Systems, Incorporated
Winnipeg, MB
1 hour ago
Product Marketing Manager, Operations
$98.35k per year
Can you turn powerful product capabilities into a real reason for service businesses to... ...'re looking for a Product Marketing Manager, Operations to be part of our Product... ...plan, surface risks early and ask for support when decisions extend beyond your portfolio...
Long term contract
Internship
Work at office
Local area
Jobber
Winnipeg, MB
1 hour ago
Operations Manager Rosser, MB
$84k - $94k per year
...are we looking for At Cosentino () we are looking for an Operations Manager located in Rosser, MB , who will have the opportunity to work... ...for quality control by reviewing all incoming and outgoing products for damage. Operate within standard operating procedures (...
Long term contract
Full time
Temporary work
Cosentino
Winnipeg, MB
8 hours ago
Product Marketing Manager Operations
Turn Jobber's Operations capabilities into compelling customer value through positioning... ...Vancouver, or Kitchener-Waterloo.As Product Marketing Manager, Operations, you will own a defined... ...adoption, and ongoing learning for tools supporting service-business operations. The work...
Jobber
Winnipeg, MB
1 hour ago
Senior Operations Production Manager
Lead production operations at Daiken North America Ltd in Huntsville, applying strategic leadership and... .... This in-plant and office role supports national growth.Reporting to the SVP of Operations, the Senior Production Manager oversees day-to-day business operations...
Work at office
Daiken North America LTD
Winnipeg, MB
1 hour ago
Operation Management => Relocate to China
$2000 - $4000 per month
...the daily iteration of the international operation standard system, evaluate its adaptability... ...transformation of the system. 2.Support the phased iteration of the international... ...Administration, International Business, Hotel Management, Retail Management and Language-related disciplines...
Full time
Internship
Local area
Relocation
Overseas
Little Locusts
Winnipeg, MB
8 hours ago
Production Manager (Nights)
...with approximately 10,000 team members. We operate sites in 20+ locations across Canada. We... ...Artificial Intelligence (AI) tools to support parts of our recruitment process. AI... ...Description The Opportunity: The Production Manager will be accountable for ensuring lines are...
Full time
Night shift
Maple Leaf Foods Inc.
Winnipeg, MB
16 days ago
Operations Manager, Patient Support Program
$86.9k - $115.8k per year
...aspect of healthcare. We are known for delivering insights, products, and services that make quality care more accessible and... ...today, we want to hear from you.About the Role The Operations Manager, Patient Support Programs leads the day-to-day operational performance...
Long term contract
Work at office
Mckesson Corporation
Winnipeg, MB
1 hour ago
Sap Wm Support Operations Manager
Lead SAP WM support operations from Canada, applying warehouse management expertise to stabilize production and resolve complex incidents. Guide distributed teams across critical systems.This SAP Support Manager role oversees Level 2 and Level 3 application support in a business...
Jobgether
Winnipeg, MB
1 hour ago
Product Operations Program Manager
Product operations expertise can bring structure to Reflow’s roadmap, releases, and partner delivery in a flexible contract or full-time setup... ...communication, technical fluency, and proactive risk management while processes are built in an early-stage environment.Key Responsibilities...
Full time
Contract work
Internship
Flexible hours
ReFlow
Winnipeg, MB
1 hour ago
Plant Production Operations Manager
Lead production operations in Halton Hills/Milton with hands-on expertise in warehouse management and operational performance. This on-site position keeps you focused on the floor.DM Elite Talent seeks an experienced Plant & Production Manager for an established organization...
Internship
DM Elite Talent
Winnipeg, MB
1 hour ago
Infraops Support Manager, Operations Management Center
InfraOps Support Manager, Operations Management Center (OMC)The InfraOps Support Manager leads a two-tiered team of engineers within Amazon's Operations Management Center (OMC) -a 24/7/365 team that keeps the technology inside Amazon's 400+ corporate office buildings running...
Manual labor
Work at office
Immediate start
Shift work
Amazon Inc.
Winnipeg, MB
1 hour ago
Product Manager - License And Entitlement Operations
$107.2k - $147.4k per year
...future of Salesforce.The Experience Join Product Operations to own licensing and entitlements for... ...partner with Pricing Strategy, Product Management, Engineering, Finance, and Sales... ...cases. Develop enablement materials that support scalable, agentic question answering for...
Work at office
3 days per week
Salesforce
Winnipeg, MB
1 hour ago
Senior Product Manager, Ai Operations
$150k - $200k per year
...using AI. We are building the AI operating system for North America’s... ...agency is harder than ever. Peak product complexity, accelerating... ...shared tools, practices, and support. Why this Role MattersYou will... ...agents to tools and knowledge, managing context and permissions, evaluating...
Long term contract
Work at office
Shift work
Quandri Technologies, Inc.
Winnipeg, MB
1 hour ago
E-Commerce Product Manager Catalog Operations
...systems thinking and automation expertise in a 100% remote consulting assignment supporting digital commerce operations. Shape releases across North America and APAC.This experienced Product Manager role owns catalog operations across international digital channels. You will...
Remote work
LGM Financial Services
Winnipeg, MB
1 hour ago
Senior Customer Support Operations Manager
Lead Neptune’s customer support organization from Mississauga in a hybrid senior management role spanning scheduling, escalations, and field coordination.The Senior Manager... ..., process design, and escalation expertise to Neptune’s hybrid operations in Mississauga. #J-18808-Ljbffr
For contractors
Neptune Technology Group Canada Co.
Winnipeg, MB
1 hour ago
Managing Director - Portfolio Operations
$150k - $200k per year
...Staffmax is seeking an experienced Managing Director to oversee the operations and performance of a portfolio of... ...profitability, efficiency, productivity, and overall business performance.... ...commercial and operational matters. Support acquisitions, integrations, expansions...
Permanent employment
1 day per week
Staffmax Staffing & Recruiting
Winnipeg, MB
5 days ago

Do you want to receive more vacancies?

Subscribe and receive similar vacancies to Product Support Operations Manager. Be the first to apply!