Digital Customer Experience Specialist

Optimize digital customer experiences and marketing programs with Superior Propane, using analytics, testing, and customer insights. This hybrid-eligible role initially supports GTA-based employees remotely.Reporting to the Senior Marketing Manager, Brand and Communications, this specialist executes customer-facing digital experiences across the United States and Canada. The work includes customer communications, onboarding, engagement, and self-service improvements. Success depends on digital analytics, customer journey activities, personalization, and cross-functional collaboration.Key Responsibilities:
Execute and optimize portals, mobile applications, and self-service toolsDeliver onboarding, activation, and digital adoption programsManage communication calendars and coordinated customer contact plansAnalyze feedback, behavioural insights, and journey performance dataRun testing across communications, content, and digital touchpointsRequirements:
Bachelor's degree in marketing, business, communications, or related fieldFive-plus years in digital or customer marketing disciplinesExperience using analytics and customer insights for optimizationExperience supporting customer-facing digital platforms and self-serviceExperience with testing, experimentation, personalization, or optimizationBring digital marketing, customer journey, and analytics expertise to improve Superior Propane engagement, adoption, satisfaction, and retention.
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