Dynamics 365/Power Platform - Techno-Functional Consultant

This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Dynamics 365/Power Platform - Techno-Functional Consultant based in Canada. This is a senior consulting role focused on delivering enterprise solutions across Microsoft Dynamics 365 Customer Engagement and Power Platform. You will bridge business needs and technical delivery, working across discovery, business analysis, functional design, development, integrations, and advanced troubleshooting. The role offers broad exposure to Customer Service, Field Service, Dataverse, Power Automate, Power Apps, Power Pages, and Power BI. You will collaborate with business stakeholders, architects, developers, testers, and distributed delivery teams to turn complex requirements into scalable solutions. Success requires the ability to move comfortably between functional consulting, solution design, hands-on development, and production support. The position is fully remote and requires availability during Eastern Time Zone hours. Accountabilities: You will lead and contribute across the full solution lifecycle, combining business analysis and functional consulting with hands-on technical expertise to deliver maintainable, secure, and scalable Dynamics 365 and Power Platform solutions. - Lead requirements discovery, stakeholder interviews, workshops, process analysis, and solution-design sessions with business and technical teams. - Elicit, analyze, document, validate, and manage business, functional, non-functional, data, integration, security, and reporting requirements. - Translate requirements into user stories, acceptance criteria, functional specifications, process flows, data models, integration requirements, and solution designs. - Analyze existing processes, identify gaps and improvement opportunities, and recommend solutions using native Dynamics 365 and Power Platform capabilities where appropriate.

- Provide senior functional expertise across Dynamics 365 Customer Service and Field Service, including case management, queues, routing, SLAs, entitlements, knowledge management, work orders, scheduling, and resource management. - Design, configure, develop, and enhance Model-Driven Apps and Canvas Apps using enterprise best practices. - Design and configure Dataverse tables, relationships, forms, views, business rules, business process flows, security roles, teams, and access models. - Build automation using Power Automate, platform-native capabilities, Custom APIs, and other appropriate technologies. - Develop and review advanced extensions using C# plugins, JavaScript/TypeScript, Custom APIs, custom connectors, PCF components, and other Dataverse extensions. - Determine the appropriate implementation approach across configuration, low-code/no-code, custom development, integrations, and third-party solutions. - Design and support integrations between Dynamics 365/Dataverse and enterprise systems using APIs, Azure services, Power Platform connectors, and other integration patterns. - Develop and maintain Power Pages solutions for external-facing business processes when required. - Design and support Power BI reporting and analytics using Dynamics 365 and Dataverse data. - Participate in architecture and solution-design reviews, ensuring scalability, maintainability, performance, security, supportability, and platform best practices. - Support ALM, environment strategy, solution management, source control, automated deployments, and CI/CD pipelines using Azure DevOps and Git. - Lead or support integration testing, UAT planning, defect triage, production deployments, hypercare, and operational transition. - Perform root-cause analysis and advanced troubleshooting across configuration, custom code, integrations, automation, security, and data.