Field Service Engineer

Thomson-Gordon Group - Thordon Bearings Inc. – Why work with us?

Privately owned since its inception in 1911 and headquartered in Burlington, Ontario, Canada – Thordon Bearings is a global leader in designing, manufacturing, supplying and installing pollution-free, non-metallic bearing and seal systems.

Our 4th-generation, family-owned business is committed to environmental stewardship, as our products eliminate oil and grease in marine, clean power, pump, and industrial applications worldwide.

We are proud to have created a culture at Thomson-Gordon Group where people from all backgrounds and countries can come together to build a healthy and diverse future. Longevity and commitment to career growth are staples, as many of our employees have been with us for 20+ years.

FIELD SERVICE ENGINEER

Current Open Positions: 1

Position Purpose and Objectives

The Field Service Engineer at Thordon Bearings, reporting to the Engineering Manager, will be responsible for preparing technically sound solutions to support both internal and external customers and for taking the lead on projects when required.

The Field Services Engineer will have a strong background in the marine industry and is ideal for a technically skilled, customer-focused professional who thrives in dynamic environments and can confidently troubleshoot complex issues on board marine vessels. They will serve as a key technical representative for Thordon, ensuring that customer needs are met quickly, professionally, and with the highest level of expertise.

This position will require international travel (up to 20% of the time). Travel may be on short notice in some cases.

What We Are Looking For

A confident, adaptable engineer who enjoys hands-on work, thrives in customer-facing situations, and brings both technical depth and professional polish. If you excel under pressure, communicate with clarity, and take pride in solving complex marine challenges, this role will be a strong fit.

Essential Job Functions

• Lead and manage customer issues and apply project management methodologies when required


• Support the GSS department with technical advice and direction when needed


• Ensure technically sound information and solutions are provided in a manner that complies with required engineering standards, assesses risk and meets the expectations of internal and external clients


• Provide engineering support to other departments as required


• Provide on-site and remote technical support for marine systems, equipment, and installations


• Troubleshoot and resolve complex mechanical, electrical, and operational issues independently


• Respond promptly and professionally to customer inquiries, ensuring sensitive or urgent vessel-related issues are handled with care and efficiency


• Participate in field service visits and maintenance activities on marine vessels


• Manage multiple service projects simultaneously, ensuring deliverables are met


• Prepare detailed service reports and recommendations following field assignments


• Collaborate with engineering, product, and customer support teams to resolve technical challenges


• Maintain strong customer relationships through clear communication and professionalism


• Travel internationally to support customer vessels, installations, and service needs

Requirements

• Computer literate – Microsoft Word, Excel, Microsoft Project


• Strong organizing ability

• Analytical ability to understand and provide solutions to complex problems


• Ability to work longer hours while travelling and in the office

• Must be able to travel and in some cases, on short notice


• Knowledge of ships, shipyards and industrial operations


• Must be able to work independently


• Communicate clearly, in English

Minimum Qualifications

Licensed Professional Engineer (PEng) or is eligible to obtain, is preferred.

A Degree in Marine Engineering, or a related field is required

Project Management experience or qualifications (PMP) is preferred

A minimum of 10 years’ experience in the Marine or related industry is preferred.

Supervisory Responsibility

Oversee department employees as required. Potentially oversee suppliers/partners for special projects.

Physical Demands

While performing the duties of this job, the employee is regularly required to sit, stand, walk, crouch, kneel, climb, see, talk, and hear.

Working Conditions

While performing the duties of this job, the employee may be subjected to outdoor conditions in various locations worldwide (including cold, hot, and high-humidity conditions). In addition, noise and other industrial hazards may be present during client visits. The noise level in the fieldwork environment is usually moderate but unpredictable. Some areas can be confined spaces, and others can require scaffolding. 

We thank all applicants for their interest; however, only those selected for an interview will be contacted.

Thordon Bearings Inc./Thomson-Gordon Group will provide accommodations to job applicants with disabilities throughout the recruitment process. If you require accommodation, please notify us, and we will work with you to meet your needs.