Customer Service Coordinator

Position Summary

We are seeking a Customer Service Coordinator to join our team and provide exceptional service to our clients while collaborating closely with our Field Services Team.

Key Responsibilities

• Customer Interaction & Coordination: Act as the primary point of contact for customers, identifying needs and coordinating with scheduling and field services teams to ensure timely completion of requests and resolution of service issues.
• Follow-Up & Maintenance Reminders: Contact customers regarding overdue testing maintenance work, follow up on quotes, and ensure timely responses to inquiries.
• Quoting & Order Review: Prepare accurate quotes for customers, review purchase orders for accuracy, and ensure alignment with company processes and pricing.
• Job Order Reconciliation: Review and reconcile job orders for accuracy and completeness, coordinating with field service teams to resolve discrepancies or gather missing information.
• Service Support: Collaborate with field technicians and schedulers to manage work orders, organize customer schedules, and ensure all necessary information, parts, and filters are available for services.
• Inquiry Management: Respond promptly and accurately to customer inquiries, addressing questions about testing standards, equipment purchases, and regulatory procedures.
• Documentation Requests: Handle customer requests for certificates, training records, and other essential documentation to support access requirements.
• Process Development & Data Management: Adapt to evolving processes, perform manual data adjustments, and ensure accuracy to prevent service disruptions or invoicing issues.
• Regulation Interpretation: Interpret technical standards and regulations, translating them into actionable guidance for customers.

Qualifications

• Experience & Education: Minimum 2 years of customer service or coordination experience, ideally in a technical, field service, or regulated environment (e.g., labs, healthcare, cleanrooms). Post-secondary education is preferred; a combination of education and relevant experience will be considered.
• Language Proficiency: Fluent in English with strong written and verbal communication skills. French is a significant asset.
• Technical Skills: Proficient in Microsoft Office (Excel, Word) and Google Workspace. Experience with QuickBooks or project management tools (e.g., Monday.com) is an advantage.
• Regulatory Knowledge: Ability to read, interpret, and apply guidelines for specialized environments (e.g., cleanrooms, laboratories, or regulated facilities) is an asset, but a willingness to learn and adapt is essential.
• Problem-Solving & Critical Thinking: Strong analytical skills to adapt technical standards into practical, client-specific solutions.
• Customer Service Excellence: Proven ability to manage inquiries, resolve issues, and communicate professionally with diverse clients and internal teams.
• Attention to Detail: High level of accuracy in managing data, orders, and compliance requirements to avoid downstream issues.
• Adaptability: Quick learner who is comfortable navigating new processes, changing priorities, and evolving standards in a fast-paced environment.

About Us

Con-Test is Canada's oldest and largest testing and service company for biological safety cabinets, clean benches, fume hoods, clean rooms, and other controlled environments. As a leader in air quality control, testing, and certification services, we specialize in critical environments such as hospitals, research facilities, cleanroom manufacturing, pharmaceutical compounding, and other regulated spaces.

A division of a well-established business in Western Canada, Con-Test is recognized for delivering high-quality services and fostering strong customer relationships. We take pride in solving complex challenges and ensuring compliance for critical environments.

If you are detail-oriented, enjoy working in a fast-paced, technical environment, and are passionate about providing exceptional customer service, we'd love for you to join our growing team.

We thank all applicants for their interest; however, only those selected for an interview will be contacted.

Job Types: Full-time, Permanent

Pay: $20.00-$22.00 per hour

Benefits:

• Dental care
• Extended health care
• Life insurance
• On-site parking
• Paid time off
• Vision care

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday

Application question(s):

• Have you supported field service teams or worked in a regulated or structured environment (e.g., labs, cleanrooms, healthcare, logistics, or similar)?

Education:

• DCS / DEC (preferred)

Experience:

• Customer Service: 2 years (preferred)

Language:

• French (preferred)

Work Location: In person