Customer Service Representative

Key Responsibilities:
Customer Interaction: Greet customers warmly, assist with reservations, explain rental terms, and address customer inquiries in person, over the phone, and via email.

Rental Process: Assist customers with vehicle selection, check rental eligibility, process rental agreements, and explain insurance options.

Check-In & Check-Out: Inspect vehicles for damage before and after rentals, complete necessary documentation, and ensure a smooth return process.

Problem Resolution: Handle customer concerns, process complaints, and resolve issues related to vehicle availability, payments, or damages professionally.

Payment Processing: Handle transactions, collect payments, verify customer identification, and ensure billing accuracy.

Fleet Management: Coordinate with the team to ensure vehicles are available, clean, and properly maintained.

Compliance & Safety: Follow company policies, rental regulations, and safety procedures, ensuring compliance with local laws and company guidelines.

Qualifications & Skills:
Previous experience in customer service, retail, or hospitality is an asset.

Strong communication and interpersonal skills.

Ability to handle multiple tasks in a fast-paced environment.

Problem-solving and conflict-resolution abilities.

Basic computer skills and familiarity with reservation systems.

Valid drivers license with a clean driving record (preferred).

Willingness to work flexible shifts, including weekends and holidays.