Emergency Communications Officer

The City of Grande Prairie is a vibrant, growing community in Alberta's beautiful Peace Country region. We are committed to providing exceptional public service and enhancing the quality of life for all residents. Grande Prairie is a great place to live, work, and play.The City of Grande Prairie is seeking permanent full-time and part-time Emergency Communications Officers. The Public Safety Communications Center (PSCC) serves as the region's primary PSAP and provides fire and police dispatch services.Position ResponsibilitiesThe ECO is responsible for receiving, evaluating, and prioritizing emergent, non-emergent, and administrative calls in accordance with established protocols and procedures. This includes obtaining, verifying, and distributing critical information, determining immediate needs, and dispatching appropriate services.The ECO operates multiple communication systems, including Computer-Aided Dispatch (CAD), two-way radios, and other relevant technologies to dispatch personnel and units for police and fire services. The role requires continuous monitoring of radio traffic for status updates and responder safety, as well as maintaining clear and effective communication with field personnel, partner agencies, and the public.In addition, the ECO provides pre-arrival and post-dispatch instructions to callers, supports inter-agency coordination, and delivers operational support during routine and high-risk incidents. The position requires the ability to analyze events, assess risk, and adapt quickly in high-pressure environments with shifting priorities.Accurate and timely documentation is essential, including maintaining records, updating event information, and responding to database queries. The ECO is also responsible for participating in the Continuous Quality Improvement (CQI) program, adhering to Alberta 911 Standards, and complying with all departmental policies and procedures.This role involves ongoing competency-based training and progression, with a strong focus on developing cross-functional skills to achieve standardized dual-discipline (Fire and Police) proficiency required for advancement.QualificationsHigh School Diploma or equivalentComputer proficiency (MS Office, Windows)Typing speed of 30+ WPM with high accuracyAbility to obtain and maintain an enhanced security clearanceSuccessful completion of aptitude assessments and PSCC Training EvaluationPrevious dispatch experience is preferred but not requiredHoursThe standard workweek is 21 hours, with the specific schedule determined by the immediate supervisor. You will be required to complete shiftwork, including days, evenings, weekends, and holidays, as this is a 24/7 operation.CompensationSalary ranges from $39.32 - $52.43 per hour as per the IAFF Collective Agreement.Relocation incentives may be considered for this position. Comprehensive benefits package. What We Offer | City of Grande Prairie (cityofgp.Com) LAPP Pension and supplementary pension for IAFF employees.Diversity & InclusionThe City of Grande Prairie is committed to building and sustaining an inclusive work environment composed of individuals with unique experiences, perspectives, talents, and contributions who welcome, support, respect and value all members of the community.Selection ProcessOur hiring process includes an aptitude test, HR interview, shift observation, medical clearance (including vision and hearing requirements), psychological assessment, reference checks, and an enhanced security clearance.Note: After submitting your application and uploading your resume, you should expect an email confirmation indicating that your application for this position has been successfully submitted. If you receive this email, there is no need for any additional contact with us regarding this position.To efficiently manage the high volume of applications we receive for each job posting, we cannot address job-specific inquiries before the interview stage. However, we will gladly answer any questions if you progress to the interview stage.
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