Quality Assurance Data Auditor

Quality Assurance Data Auditors at CCTS assess complaint data, apply standardized frameworks, and report trends. This permanent, full-time role supports fair telecommunications services.

The Commission for Complaints for Telecom-television Services relies on this role to audit, assess, and report complaint information. You will help maintain consistent, effective service through data-driven insights and anecdotal discovery. The work suits analytical, detail-oriented candidates who identify patterns and support process improvements.

Key Responsibilities:

• Audit complaint data and quality assessment results
• Assess data accuracy and appropriate complaint issue application
• Identify trends and recurring patterns in complaint information
• Report findings and concerns to the management team
• Support additional quality assurance projects when needed

Requirements:

• College diploma or related education and experience
• Two years auditing data or performing quality assurance work
• Intermediate Microsoft Office and Outlook skills
• Clear oral and written communication abilities
• French-English bilingualism strongly preferred

Bring analytical thinking, quality assessment, and data auditing skills to CCTS’s complaint resolution services.