Operational Excellence Project Manager

Drive operational improvement through structured project management, process documentation, risk assessment, and measurable implementation across Canada.As an experienced Operations Project Manager, you will support new programs, services, partnerships, and regulatory requirements. This 12-month contract involves reviewing processes, developing workflows and standard operating procedures, and translating operational challenges into practical solutions. You will work with the Director of Operations and departments including Finance, IT, Customer Service, Communications, and Legal/Compliance.Key Responsibilities:
Review processes and identify efficiency and scalability improvementsDevelop operational workflows, requirements, and proceduresSupport readiness for programs, services, and partnershipsEstablish KPIs and monitor agreed-upon objectivesAnalyze information for trends, risks, and opportunitiesRequirements:
Minimum two years' experience in project management or operationsStrong project planning and organizational capabilitiesDemonstrated ability to manage multiple priorities simultaneouslyStrong analytical and problem-solving capabilitiesExperience with reporting, dashboards, and process documentationApply process improvement, KPI monitoring, and practical problem-solving skills to strengthen operational delivery across Canada.
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