Billing Services Representative II

Job Responsibility: SaskEnergy is seeking a qualified and motivated individual to join our team. The Billing Services Representative II performs duties associated with the investigation, manual calculation, preparation, distribution and support of customer billing, reporting and customer accounting, including communicating and providing billing solutions to departments and customers for the delivery of timely and accurate billing. This job also provides specialized billing and administration for industrial, retail energy marketers and TransGas distribution toll accounts and reconciles customer billing with Corporate financial records. Work Week: 35 Note: This is intended to describe the general nature and level of work being performed and the percentage of time allocated to duties may vary. This is not intended to be construed as an exhaustive list of all responsibilities, required skills or related duties which may be assigned or requested. Position Details

• Union - This position is permanent full time.

Core Responsibilities Billing Support

• Receive and respond to general, level I and level II escalated customer billing inquiries and provide support and guidance in overseeing customer issues within the escalation process while providing billing solutions accurately, efficiently and within a deadline.
• Proactively investigate, validate and resolve potential issues associated with complex customer billing issues, tenancy changes and customer records.
• Set-up, manually bill and resolve bill issues pertaining to SaskEnergy specialized billing customers while adhering to the various customer contracts.
• Act as first line of contact for billing, collection initiation and payment inquiries for specialized billing customers and third party gas retailers in line with the customer contracts and Gas Retailer Schedule 7 Master Agreement.
• Maintain and coordinate third party gas retailer accounts.
• Develop and deliver system training for third party gas retailers.
• Receive, verify and process timely service point changes and correspond with internal and external departments when appropriate.
• Receive and update premise information from external and internal requests.
• Set-up arrangements for customer service activities such as meter reads, premise checks and tenancy change reads, ensuring reads are within acceptable threshold.
• Identify and troubleshoot system defects and/or user errors with regards to the My Account website.
• Respond and issue customer documentation with regard to historical billing information for internal departments and external customers, adhering to release of information policies and governmental privacy legislation.
• Collaborate with internal departments and Meter Read Service Providers to facilitate and cycle route changes.
• Liaise with internal departments and external agencies regarding requests for information on customer accounts.
• Process Ministerial order requests for boundary changes while adhering to the Municipal Surcharge Act.
• Verify and process Carbon Exemption Certificates and notify internal departments when appropriate.
• Administer the manual billing of carbon exceptions.
• Provide departmental training and support and identify and recommend training opportunities.
• Provide billing expertise, accurate billing solutions and expected outcomes to internal system users for various applications and programs such as: the Customer Information System and My Account.
• Provide billing support to Meter Control for various metering issues.
• Evaluate and provide calculation on GS120 stopped meters and notify customers when needed.
• Investigate and correct switched meters within the Customer Information System.
• Scrutinize meter inaccuracy and provide timely and accurate calculations and process required adjustments to customer accounts.
• Review and validate Instrumentation Technicians' billing related work requests.

Administration, Checks and Controls for Specialized Billing

• Identify and troubleshoot billing issues and discrepancies, provide issue resolution and report potential system issues following escalation procedures.
• Participate in the creation, development and maintenance of procedures to improve data integrity and departmental performance and competence.
• Compile billing data, flow sheets and meter records from various applications such as: TransGas website, Encompass, Customer Information System and internal departments.
• Receive and process daily temperature files from Environment Canada and coordinate data with internal departments.
• Collaborate and liaise with Meter Control; process meter exchanges and retain documentation, update billing multipliers and metric factors for manually billed accounts.
• Collaborate with SaskPower to develop and maintain the yearly billing schedule calendars.
• Participate in yearly rate review process to ensure billing accuracy.
• Maintain an accurate filing system, record retention and retrieval processes in accordance with the records and information management guidelines.

Customer Accounting

• Balance and reconcile monthly transactions between various systems (such as OneWorld and Oracle Business Intelligence) and internal departments.
• Prepare month-end and year-end reports of revenues, monthly and year end journal vouchers and monthly and year-end reconciliation of customer billing to SaskEnergy's general ledger.
• Monitor and audit security deposits and coordinate preparation of yearend T5 customer statements.
• Update monthly and year-end schedules for financing programs and administration fees.
• Respond to inquiries from auditors for billing information and system revenue reports.

Qualifications Education

• Grade 12 or equivalent.
• Certificate in Business Administration or Accounting that includes:
  • Introductory Financial Accounting or equivalent.
  • Business Law or equivalent. Note: Employees who attended educational institutions outside of Saskatchewan are responsible to provide verification of equivalency of courses taken to those listed above. Verification of equivalency must be on the personnel file by 5:00 p.m. on the closing date of the job bulletin.

Experience

• Three (3) years experience with Customer Information System (CIS) processes that includes reconciling, validating and investigating data and providing issue resolution, working within strict timelines.
• One (1) year experience with financial systems.
• Two (2) years experience utilizing computer based software in Microsoft Suite.

Additional Information

• Travel, including overnight stays away from bid headquarters is required.

Application Instructions

• Please apply online with your cover letter and resume outlining your qualifications.
• For more information on this position, please contact Human Resources at View phone number on ca.edajobs.com.

Closing Date May 22, 2025 Hourly Rate Range $34.53 ($5,252.01) - $37.01 ($5,629.22) #LI-POST