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Iot Customer Success Manager

KORE

Winnipeg, MB
Drive IoT platform adoption and retention at KORE as a Customer Success Manager guiding customers from onboarding through renewal.This customer-facing role owns an assigned portfolio and serves as its strategic partner and advocate. You will manage onboarding, Success Plans, training, customer health metrics, QBRs, renewals, and expansion referrals. The role requires collaboration across KORE and trusted advisory skills for technical and executive stakeholders.Key Responsibilities:
Guide structured onboarding, platform training, and Success Plan executionMonitor adoption, satisfaction, revenue retention, and customer healthConduct QBRs and check-ins to reinforce partnership valueIdentify expansion opportunities and pass qualified leads to SalesProvide actionable customer feedback to internal teamsRequirements:
Five or more years in customer-facing rolesExperience in Customer Success, Account Management, or ConsultingSaaS, PaaS, technology, telecoms, or IoT environment experience preferredStrong relationship-building, organization, writing, presentation, and communication skillsExperience with health scores, Salesforce, and customer success platformsApply IoT advisory, onboarding, customer health, and retention expertise to help KORE customers realize measurable platform value.
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Vacancy posted 1 hour ago
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