Banking Centre People Leader

Lead client experience and financial services teams at CIBC, working full-time on-site across banking centres within reasonable travel distance. Coach professionals toward shared results.

As a people leader within Personal and Business Banking, you will lead Leaders, Advisors, and Representatives. You will hire, develop, coach, and inspire employees while supporting clients securing futures, owning homes, and setting up businesses. The position emphasizes client relationships, revenue growth, business performance, and risk management.

Key Responsibilities:

• Lead high-performing financial services professionals toward exceptional client experiences
• Hire, develop, coach, and provide employee development opportunities
• Monitor Banking Centre performance and implement action plans
• Deepen client relationships and resolve complaints when necessary
• Manage risk and maximize market opportunities with partners

Requirements:

• Experience developing and implementing strategic team goals
• Experience coaching employees and inspiring successful team performance
• Current Mutual Funds License accreditation and good standing
• Client-first, goal-oriented, caring, and accountable leadership approach
• Flexibility for banking centre evenings, weekends, and multiple locations

Bring client service, team coaching, financial products knowledge, and accountable leadership to CIBC banking centre performance.

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