Customer Service Representative

Job Title: Customer Service Representative

Location: St. Augustin de Desmaures, QC G3A 0M9

Work Arrangement: Onsite

Employment Type: Contract

Duration: 04 Months

Domain: Customer Service / Order Processing / Sales Support

Pay Rate: $18.00 - $21.00/hr. (Depends on Experience & Qualifications)

Schedule: Standard Shift

Deadline: 06/26/2026

Skills Required:

Primary (Must-Have):

• 1–3 years of customer service or order processing experience
• Strong financial and accounting skills
• Experience providing quotes and processing customer orders
• Excellent problem-solving abilities and attention to detail
• Strong written and verbal communication skills
• Proficiency with Microsoft Office applications
• Ability to manage multiple priorities in a fast-paced environment
• Strong customer relationship and interpersonal skills
• Experience maintaining records and tracking databases
• Ability to work independently and collaboratively with cross-functional teams

Secondary (Good to Have):

• Associate degree or some college coursework
• Experience working with ERP systems, preferably ERP-LX
• Experience supporting warranty claims and invoice billing activities
• Knowledge of export compliance processes
• Experience resolving accounts receivable and collection disputes
• Background supporting sales teams and customer-facing operations

Position Overview

The Customer Service Representative is responsible for providing general customer support with a primary focus on processing part and pump quotes, order entry, warranty claims, and invoice billing issues. This role serves as the first point of contact for customers and works closely with sales and operations teams to ensure a high level of customer satisfaction and timely order fulfillment.

Roles & Responsibilities

• Serve as the first point of contact for customer inquiries and support requests
• Adhere to ISO9001 Customer Service procedures and work instructions
• Maintain Quote Logs and Production Order Tracking databases
• Utilize ERP-LX systems for order entry and customer transactions
• Prepare and provide part, pump, and motor quotations to customers
• Process customer orders and provide order status updates
• Assist with warranty claim processing and credit memo requirements
• Support no-charge requests and invoice billing activities
• Prepare customer communication folders and related documentation
• Process change orders including address changes, schedule updates, and carrier modifications
• Support sales teams with customer service activities and account management
• Perform export compliance activities as required
• Interface with customers to resolve accounts receivable and collections disputes
• Maintain accurate records and documentation
• Perform additional duties as assigned by the Customer Service Manager

Minimum Qualifications

• High School Diploma required
• 1–3 years of customer service or related experience
• Strong financial and accounting aptitude
• Excellent communication and problem-solving skills
• Proficiency with Microsoft Office applications
• Ability to manage multiple priorities and deliver high-quality customer service

Preferred Qualifications

• Associate degree or some college education preferred
• Experience with ERP-LX or similar ERP systems
• Knowledge of warranty claims and billing processes
• Familiarity with export compliance requirements
• Experience supporting sales and customer account activities
• Background in manufacturing or industrial customer service environments

Work Environment

• Office-based customer service environment
• Frequent interaction with customers, sales teams, and internal departments
• Fast-paced setting with multiple priorities and deadlines
• Collaborative team environment focused on delivering exceptional customer service

Benefits

Medical | Dental | Vision | 401(k) | Paid Sick Leave

EEOC Compliance

We are an equal opportunity employer, and all qualified applicants will receive consideration for employment.

Disclaimer

AI Usage Policy: Pacer Group uses AI to assist in screening applications. Final hiring decisions are made by human recruiters based on qualifications and experience.