UX Special Advisor (Secret Clearance)

Job Title:

UX Special Advisor (Secret Clearance)

Location:

Ottawa – On-Site (West End)

Overvie

wWe are currently looking for a UX Special Advisor to support one of our Government of Canada clients on a 42-week contract

.This role requires an active Secret security clearance (PSPC) and will be performed on-site in Ottawa

.Our client is undergoing a major digital transformation initiative focused on modernizing enterprise HR solutions within a complex federal environment. This role will provide expert advisory services in user experience research, design thinking, and service design, helping establish scalable UX practices aligned with Government of Canada standards

.
Key Responsibiliti

• esProvide expert advisory services in user experience research, design thinking, and user experience desi
• gnReview current organizational practices and develop scalable UX research and design framewor
• ksLead the development of implementation strategies, service blueprints, and UX adoption roadma
• psAssess alignment with TBS Policy on Service and Digital, and other federal strategies and directiv
• esConduct research and analysis of current business processes and digital solutions, identifying UX improvement opportuniti
• esProvide strategic guidance to senior leadership, managers, and stakeholde
• rsSupport implementation teams by evaluating engagement methods and improving UX practices in-flig
• htDefine and monitor KPIs and success metrics tied to UX adoption and service performan
• ceDeliver training and advisory support to embed user-centric approaches across the organizati
• onContribute to the modernization of legacy applications through UX-driven methodologi

es
Mandatory Requireme

ntsM1 – Federal UX Advisory Experie

• nceMust demonstrate experience with three (3) large projects for complex Federal Government organizations within the last 10 years, providing advisory services
• in:Design think
• ingUser experience resea
• rchUser experience des

ignProject Definiti

• on:Large proje ct: Multi-million budget, multi-disciplinary team, impacted by policy or legislat
• ionComplex organizati on: 2,000+ employees, multi-region impact in Can
• adaEach project mu
• st:Be minimum 6 months in durat
• ionInclude a clear description of the role perfor
• medProvide at least two (2) concrete examples of advisory activit

ies
M2 – UX Leadership in Digital Transforma

• tionMust have 5 years of experience within the last 7 years, leading at least three (3) large digital transformation projects as a Lead UX Desi

gnerRequirements per proj

• ect:Demonstrated use of UX research methodolo
• giesIdentification of service design artifacts prod

uced
M3 – Strategy & Implementation Expe

• rtiseMust have 5 years (within the last 7) develo
• ping:UX strat
• egiesService bluep
• rintsImplementation

plansAdditional requirem

• ents:Minimum 3 project exa
• mplesSolutions mus
• t be:Deployed to produ
• ctionUsed by 2,000+
• usersMust demonst
• rate:Team
• sizeStrategy de
• tailsBlueprint ou
• tputsPresentation of strategies to senior offi

cials
What You Must

• Bring Active Secret-level security clearance
• (PSPC)Proven experien ce in UX research, service design, and design th
• inkingStrong knowledge of Government of Canada digital policies and fram
• eworksExperience working within large, complex federal organiz
• ationsAbility to translate research into actionable strategies and implementation
• plansStrong stakeholder engagement and executive communication

skills
Project Bac

kgroundOur client is establishing a new capability to support the modernization of HR systems within a complex, national-scale organi

zation.Cur

• rently:UX practices are not standardized or aligned with federal gui
• delinesMany legacy solutions lack documentation, workflows, and design ar
• tifactsInternal team capacity is still bein

g builtThis engagemen

• t will:Define modern UX research and design pr
• acticesEstablish enterprise-wide standards and fra
• meworksSupport digital transformation aligned with Government of Canada p

olicies
Why T

his RoleThis is a high-impact advisory role where y

• ou will:Shape UX practices at an enterpri
• se levelInfluence national-scale digital transformation ini
• tiativesWork closely with senior leaders and strategic stak

eholders

contacted.

How to ApplyIf you are a motivated professional looking to contribute to a leading team, please submit your resume outlining your qualifications and experience relevant to this role. Robertson values diversity and is committed to creating an inclusive workplace. We invite all qualified individua

ls to apply.
Robertson is an equal opportunity employer committed to diversity and inclusion. We are a certified diverse supplier and actively seek to foster a representative and inclusive workforce. We welcome applications from all qualified individuals, regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veteran status, Aboriginal status, or any other legally protected factors. Join us in building a diverse and inclusive