Senior Manager Account Management Banking

Lead account management strategy at Questbank using client experience, operational risk, and performance leadership in a hybrid environment with three office days.The Senior Manager, Account Management directs performance, strategy, and operational risk for the function. You will lead Managers and support superior client outcomes through coaching, measurable targets, and service oversight. The work spans banking transactions, escalations, compliance, and process improvement.Key Responsibilities:
Shape account management strategy, priorities, processes, and measurable targetsLead and mentor Managers, Supervisors, and Account Management SpecialistsOversee client complaints, escalations, disputes, and formal investigationsManage service metrics across phone, live chat, and emailPartner with teams to mitigate risk and improve processesRequirements:
Eight to ten years in banking customer service or operationsFive years developing, leading, and coaching professionals and managersExperience with money movement, credit cards, or mortgages preferredPost-secondary business, finance, economics, or related education preferredStrong analytical and professional communication skillsBring banking operations, compliance, client service, and leadership expertise to Questbank’s high-volume account management function.
#J-18808-Ljbffr