Director, Order to Cash

JOB DESCRIPTION

Midland Transport is currently seeking a Director, Order to Cash in Moncton, NB. The Director, Order to Cash is a senior leader responsible for optimizing the end-to-end order-to-invoice process, ensuring orders are captured, validated, and converted into revenue with speed, accuracy, and consistency. This role owns order data standards and integrity, enabling reliable information to support operations, real-time planning, and billing as new technologies are implemented. As a transformation leader, they drive process improvements, implement technology, and streamline workflows to enhance efficiency and customer service. Working cross-functionally, the Director ensures scalable, flexible processes that support growth and meet evolving customer needs.

Benefits To Joining Midland

• A dynamic, safe, and rewarding work environment
• A flexible health, drug, dental, and vision plan
• RRSP matching program
• Employee & Family Assistance Programs
• Health & Wellness reimbursements, includes gym memberships, fitness classes or online workout programs
• 3 weeks' paid vacation
• Maternity leave top-up program
• Growth and progression opportunities within Midland Transport and large network of the JD Irving group of companies

RESPONSIBILITIES

• Own and govern the end-to-end Order-to-Cash (O2C) process, ensuring timely, accurate order management and invoicing.
• Establish and maintain enterprise-wide order data standards, accuracy, completeness, and integrity.
• Drive operational efficiency by enabling high-quality order data for planning, routing, loading, and execution activities.
• Ensure all billable services and accessorial charges are accurately captured to minimize billing errors and revenue leakage.
• Partner with Sales, Pricing, Operations, Customer Services, Account Receivable, and IT to align processes and resolve issues.
• Lead initiatives to reduce billing delays, disputes, invoice adjustments, and improve overall invoice quality.
• Champion O2C transformation through process optimization, automation, and adoption of digital technologies such as EDI, APIs, and customer portals.
• Collaborate with IT to enhance system integration, data flow, scalability, and continuous process improvement.
• Lead and develop high-performing teams, fostering accountability, customer focus, data-driven decision-making, and a culture of continuous improvement and change adoption.

QUALIFICATIONS

• Bachelor's degree in Business, Supply Chain, Logistics, or a related field; Prosci certification is considered an asset.
• 8+ years of experience in transportation, order management, logistics, or supply chain operations.
• 5+ years of progressive leadership experience managing large, cross functional teams in order management, customer experience, or operations.
• Strong knowledge of Order-to-Cash (O2C) processes, order management systems, and operational execution.
• Experience working with ERP, TMS, order management, and billing systems, including translating business requirements into technology solutions.
• Hands-on experience with EDI, API integrations, process automation, and system enhancement initiatives.
• Strong communication, stakeholder management, and collaboration skills with the ability to influence across all levels of the organization.
• Demonstrated analytical, project management, and problem-solving capacities, with a track record of driving process improvements, change initiatives, and business results.

ABOUT US

Founded in 1882, J.D. Irving, Limited (JDI) operates in Eastern Canada (New-Brunswick, Nova Scotia, Prince Edward Island, Québec, Ontario, Newfoundland and Labrador), as well as in USA. We are a team of 20,000 dedicated employees. At J.D. Irving, Limited, you are part of a dynamic team of professionals who lead with integrity and are passionate about delivering results. With a culture that nurtures talent and creates an inclusive workplace, you can grow your career across our various operating divisions.

We are committed to creating accessible environments for our colleagues, candidates, and customers. Requests for accommodation due to a disability (which may be visible or invisible, temporary, or permanent) can be made at any stage of application and employment. We encourage candidates to make their accommodation needs known so that we can provide equitable opportunities.

Worried you do not meet all the requirements? Studies have shown that many applicants apply only to job opportunities when they feel they meet 100% of the criteria. We promote an inclusive environment where everyone is appreciated, recognized, and empowered to contribute fully. If you are interested in this position but are worried you did not meet all the requirements, we would encourage you to still apply.

Our recruitment advisors and hiring teams will utilize human screening combined with AI technology to help identify the skills and qualities that matter most to our business, while safeguarding your privacy and using AI responsibly.

We appreciate your interest in our company however only those candidates selected for an interview will be contacted.

ABOUT THE TEAM

At Midland, we're not just moving freight - we're building the next generation of transportation. We've been one of the most trusted carriers in Canada and the United States for over 55 years. We are driven by superior quality service, innovation, and a commitment to excellence. We're investing in technology to deliver measurable customer-focused solutions, and we're also committed to sustainability and growth.

Joining Midland means becoming part of a dynamic company that values safety, continuous improvement, and results. Our employees are the driving force behind our success, and we're proud to foster a workplace where talent thrives, ideas are valued, and careers are built for the long haul. Whether on the road or in a service centre or office, every Midland employee helps build lasting relationships with our customers. We're looking for motivated and skilled people who want to contribute to our high-performing team and be part of a business that is growing, evolving, and setting the standard in transportation and logistics.

Let's drive success together.