Legal Support Services Manager Vancouver

Lead a dynamic team at DWF Group as a Legal Support Services Manager in Vancouver. Drive improvements in eBilling processes and foster a collaborative work environment. In this managerial role, you will oversee the performance of legal support staff in the Vancouver office, inclusive of Legal Assistants and Paralegals. Your leadership is crucial to achieving results while ensuring compliance with billing guidelines and performance targets. You will also act as a resource for our Calgary and Toronto offices, enhancing collaboration and operational efficiency. Key Responsibilities: • Lead and coach the Billing team members nationally • Oversee eBilling operations and client invoicing processes • Resolve complex billing issues and discrepancies • Track and reduce invoice rejections for improved efficiency • Maintain billing records, ensuring compliance and accuracy Requirements: • 5+ years of eBilling experience in law firm • Minimum 2 years of leadership experience • Strong knowledge of billing systems like 3E or Elite Enterprise • Excellent communication and interpersonal skills • Proficiency in Microsoft Office Suite, especially Excel Maximize team performance, streamline billing processes, and support DWF’s innovative legal services in Vancouver. #J-18808-Ljbffr