Software Engineer AI Multiple Levels

This position is based in Vancouver BC within Diligents Technical Center of Excellence. We are currently hiring candidates who are based in or able to work from Vancouver .

Software Engineer Platform AI Service

Levels: Software Engineer II
Senior Software Engineer
Staff Software Engineer

Position Overview

As a Software Engineer on Diligents Platform AI team youll help design build and operate the core services that power AI-driven capabilities across Diligents global product suite. Youll build secure scalable serverless services on AWS that translate AI research and models into commercial-quality production-ready solutions enabling customers to derive insights from their governance data.

Youll work closely with AI researchers product managers and other engineering teams owning your services end-to-end: architecture implementation deployment and monitoring. The team operates with a strong AI-augmented engineering culture using AI tools to accelerate coding testing debugging and delivery while applying sound judgment about when and how to apply them.

Key Responsibilities

• Design and implement secure scalable fault-tolerant high-performing solutions using AWS serverless technology event-driven highly observable and built with infrastructure as code.
• Collaborate with AI researchers/engineers to translate AI and LLM capabilities into robust production-grade services and help other teams integrate them.
• Build and maintain the pipelines needed to deploy monitor and manage AI services at scale observable resilient and cost-effective.
• Use AI-powered development tools (code assistants test generation architecture exploration) responsibly to accelerate delivery and improve quality always validating outputs.
• Participate in architecture discussions and design reviews and contribute to product design by understanding customer problems especially where AI can offer a breakthrough solution.
• Work in a collaborative agile environment: pair plan and execute as a team optimizing for team productivity and healthy delivery metrics (e.g. DORA).

Base Required Experience/Skills

• Professional software engineering experience building web applications in an agile environment (see level modifiers for years).
• Hands-on experience with AWS services; familiarity with infrastructure as code (CDK Terraform or similar).
• Backend proficiency: RESTful APIs or Python Git and SQL databases (e.g. PostgreSQL).
• Frontend familiarity: experience with React or Angular.
• Practical hands-on use of AI tools (code assistants prompt engineering AI-assisted debugging/testing) to boost productivity with the judgment to validate outputs responsibly (bias cost ethics accuracy).
• Working understanding of core AI/LLM concepts (tokens context length embeddings hallucinations) and safe vs. unsafe use cases (privacy security fairness).
• Ability to write readable well-tested secure code aligned with SOLID principles.
• Strong communication skills able to discuss architectural decisions and explain technical concepts clearly.
• Passion for continuous learning and curiosity about how AI is transforming software engineering.

Preferred Experience/Skills

• Experience with AWS CDK TypeScript and React.
• Microservices and event-driven architecture.
• CI/CD pipelines and automated testing on AWS including AI-assisted DevOps tooling.
• Practical experience deploying and managing AI applications in production.
• Understanding of MLOps challenges: prompt/flow management data drift performance monitoring RAG pipelines or semantic search.

Education

Bachelors degree in Computer Science or related field (or equivalent practical experience).

Pay Range

$100000 - $150000 CAD

About Us

Diligent is the AI leader in governance risk and compliance (GRC) SaaS solutions helping more than 1 million users and 700000 board members to clarify risk and elevate governance. The Diligent One Platform gives practitioners the C-Suite and the board a consolidated view of their entire GRC practice so they can more effectively manage risk build greater resilience and make better decisions faster.

At Diligent were building the future with people who think boldly and move fast. Whether youre designing systems that leverage large language models or part of a team reimaging workflows with AI youll help us unlock entirely new ways of working and thinking. Curiosity is in our DNA we look for individuals willing to ask the big questions and experiment fearlessly - those who embrace change not as a challenge but as an opportunity. The future belongs to those who keep learning and we are building it together. At Diligent youre not just building the future - youre an agent of positive change joining a global community on a mission to make an impact.

Learn more or follow us on and

What Diligent Offers You

• Creativity is ingrained in our culture. We are innovative collaborators by nature. We thrive in exploring how things can be differently both in our internal processes and to help our clients
• We care about our people. Diligent offers a flexible work environment global days of service comprehensive health benefits meeting free days generous time off policy and wellness programsto name a few
• We have teams all over the world . We may be headquartered in New York City but we have office hubs in Washington D.C. Vancouver London Galway Budapest Munich Bengaluru Singapore and Sydney.
• Diversity is important to us. Growing maintaining and promoting a diverse team is a top priority for us. We foster and encourage diversity through our Employee Resource Groups and provide access to resources and education to support the education of our team facilitate dialogue and foster understanding.

Diligent created the modern governance movement. Our world-changing idea is to empower leaders with the technology insights and connections they need to drive greater impact and accountability to lead with purpose. Our employees are passionate smart and creative people who not only want to help build the software company of the future but who want to make the world a more sustainable equitable and better place.

Headquartered in New York Diligent has offices in Washington D.C. London Galway Budapest Vancouver Bengaluru Munich Singapore and Sydney. To foster strong collaboration and connection this role will follow a hybrid work model. If you are within a commuting distance to one of our Diligent office locations you will be expected to work onsite at least 50% of the time. We believe that in-person engagement helps drive innovation teamwork and a strong sense of community.

Diligent is proud to be an equal opportunity employer. We do not discriminate based on race color religious creed sex national origin ancestry citizenship status pregnancy childbirth physical disability mental disability age military status protected veteran status marital status registered domestic partner or civil union status gender (including sex stereotyping and gender identity or expression) medical condition (including but not limited to cancer related or HIV/AIDS related) genetic information or sexual orientation in accordance with applicable federal state and local also consider qualified applicants regardless of criminal histories consistent with legal requirements. See alsoDiligents EEO Policyand US EEOC s Know Your Rights. We are a drug free workplace.

We are committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. If you need assistance or an accommodation due to a disability you may contact us at

To support a fair and consistent hiringprocess we use AIand digital automated tools to assist our recruitment team in organizing candidate data surfacing relevant applications coordinatinginterview scheduling and summarizing interview notes. All final screening evaluation and hiring decisions are made by humans on our team. To learn more about how we collect protect and process your information please review our Candidate Privacy Policy.

At Diligent we recognize the value of a diverse global workforce. Visa sponsorship may be available for select positions based on business needs and specific role requirements. Sponsorship decisions are evaluated on a case-by-case basis and eligibility should not be assumed for all opportunities.

Recruitment agencies: Diligent does not accept unsolicited agency resumes. Please do not forward resumes to our jobs alias Diligent employees or any other organization location. Diligent is not responsible for any fees related to unsolicited resumes

Required Experience:

IC